2 Replies Latest reply on May 31, 2015 10:09 PM by shreya

    HELP!! Unable to erase authorization. Please try after some time

    karenc96917000

      I bought some ebooks not realizing i'd need to open them in digital editions to download them and used my new email address for transaction.. i downloaded editions and signed in with an old adobe ID never thinking i needed to sign in with an ID that matched the email address i'd purchased the books with. After some playing about the penny dropped and i created a ne adobe ID using my new email address and went to de authourize my computer, followed all the steps and then i get the error message

       

      Unable to Erase Authorisation. Please try after some time.

       

      i've contacted an adobe agent on chat but they have told me to follow the steps to de-authorize and say they cant help any further as its a free programme and to post on the adobe forums

       

      Can anyone help?