I have used 'msconfig, to try to speed up my laptop. I did something wrong and I cannot get into Premier Elements 13, only the trial version. I am on holiday and would appreciate it you could give me a temporary serial number for three weeks please. Phil McMillan
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )