1 Reply Latest reply on Jun 1, 2015 10:14 PM by shreya

    What to do with ACSM files?

    giulianaf38863854

      I just downloaded a book from my library's downloadable media site and the files are downloading as ACSM files.  When I try to open them in Adoble Digital Editions a message pops up saying "Error getting License.  License Server Communication Problem: E_ACT_NOT_READY".  Anybody know what I can do that will allow me to open the files with Adobe Digital Editions 4.0?

        • 1. Re: What to do with ACSM files?
          shreya Adobe Employee

          For this problem, you need to deauthorize and authorize ADE again.

           

          Mac:

           

          1. Go-> Go to folder.

          Go to folder dialog will appear.

           

          2. Type   ~/Library/Application Support/Adobe/Digital Editions

          drag the activation.dat file to the trash.

           

           

          ADE will be deauthorized now.

          Now Authorize ADE again [Help -> Authorize Computer].

           

           

           

          Windows:

           

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

           

          Your authorization will be deleted.

          ADE will be deauthorized now.

          Now Authorize ADE again. [Help -> Authorize Computer].