4 Replies Latest reply on Jun 2, 2015 2:25 PM by pr34583360

    Adobe Download Manager encounters a problem & needs to close when updating to Adobe Flash 17: why?

    pr34583360

      I have the following scenario on my Windows PC:

       

      OUR (Adobe) SYSTEM INFORMATION

      Your Flash Version    

      10.3.183

      Your browser name    

      Firefox 38.0.1

      Your Operating System (OS)    

      Windows (XP) Prof SP3

       

      My Adobe Flash is out of date and needs updating to run with Firefox.

       

      I can download the update file flashplayer17_ha_install.exe successfully from the Adobe website but when I run this application it flags a problem within seconds and does not install the update. A window pops up with the following message and invitation to send an error report to Microsoft:

       

      Adobe Download Manager has encountered a problem and needs to close. We are sorry for the inconvenience.

       

      If you were in the middled of something, the information you were working on might be lost

       

      Please tell Microfoft about this problem.

      We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

       

      To see what data this error report contains, click here.


      Adobe Flash Player update Install Probs.JPG


      I have re-installed Windows XP Prof SP3 after a drive format and experience the same problem. I do not experience the same problem on other Windows XP Prof SP3 PCs. The Adobe website appears to have no report of this problem.

       

      Can you help?

       

      (Screen impression included)