2 Replies Latest reply on Jun 3, 2015 11:58 PM by ilovtheend

    Activation and Deauthorizing issues

    michaelwpl

      Hello,

       

      I'm a librarian and had a patron come in having issues with downloading ebooks. When he downloaded the epub Digital Editions would give the activation error. We tried to remove the authorization but got an error saying unable to remove authorization, try again at another time. He says he keeps getting that error.

       

      Any ideas?

       

      Michael.

        • 1. Re: Activation and Deauthorizing issues
          shreya Adobe Employee

          If due to some reason, you are unable to deauthorize ADE, follow the below steps:

           

          Mac:

           

          1. Go-> Go to folder or (Press keyboard shortcut: cmd+shift+g on desktop)

          Go to folder dialog will appear.

           

          2. Type   ~/Library/Application Support/Adobe/Digital Editions

          drag the activation.dat file to the trash.

           

           

          ADE will be deauthorized now.

          Now Authorize ADE again [Help -> Authorize Computer].

           

           

           

          Windows:

           

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key:

          HKEY_CURRENT_USER\Software\Adobe\Adept

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

           

           

          Your authorization will be deleted.

          ADE will be deauthorized now.

          Now Authorize ADE again.

           

          Hope this works !!

          • 2. Re: Activation and Deauthorizing issues
            ilovtheend

            Thank you so much! Been having issues with this for weeks, and have gotten no help from Adobe Live Chat. This finally worked.