3 Replies Latest reply on Jun 4, 2015 12:25 PM by nancy201562

    How to open Livecycle form in all browsers?

    nancy201562 Level 1

      Hello,

       

      I am new to Adobe LiveCycle Designer. I have Adobe Acrobat Pro X installed and it comes with LiveCycle Designer ES2. My question is that I created a fillable form in LiveCycle Designer and posted to the web. I then founded out that my PDF form can be opendded in IE 11 when clicking on the form link, but got error when opening in Safari, Firefox and Chrome. I did some search and got to know that LiveCycle Designer form is not compatible with the built-in PDF viewers in certain browsers. End users will have to change their browser settings, which I don't like.

       

      I also noticed that the federal government’s PDF forms are also created in LiveCycle Designer when you download and see its ‘File Properties’,  those PDF forms can be opened in all browsers, like Safari, Firefox, Chrome, does anybody know how could they do that? Anything I should do with my form so it can be opened in all browsers ? Below are the PDF forms on IRS and USCIS websites:

       

      http://www.irs.gov/Forms-&-Pubs

      http://www.uscis.gov/forms

       

      Thanks for the kind help.

       

      Nancy

        • 1. Re: How to open Livecycle form in all browsers?
          jasotastic81 Level 3

          The forms on those two pages do not appear to be dynamic forms. That means that they are able to be opened in the various browsers you listed using the built-in PDF viewer.

           

          From Form 1040 on irs.gov. (Similar results in the PDFs that I could open without a password.)

          I'm going to presume your users are seeing a "Please wait..." message when they try to open the PDF. You can update to ES4 which will allow you to create your forms in HTML5 which will make the forms viewable by those users who are using other browsers. If you're stuck on an earlier version (like me), then you will need to make your forms static. You can still do calculations, but you can't add/remove fields and subforms.

           

          (Radzmar provided a good explanation here about this situation. The post is referring to mobile devices, but the information still applies to those browsers you mentioned. Re: Unable to view the form in Mobile which was created using LiveCycle.)

          • 2. Re: How to open Livecycle form in all browsers?
            nancy201562 Level 1

            Thanks jasotastic81 for your kind reply, it is very helpful! Yes, you are correct, users receive the ' Please wait ...' message and my form is a dynamic form with some features like users could auto add/delete table rows, etc. I tried to save it as a static form, then those features stopped working.

             

            It seems upgrading to ES4 is the only way to go to bypass the browser issue. 

             

            Thanks again for the kind help!

             

            Nancy

            • 3. Re: How to open Livecycle form in all browsers?
              nancy201562 Level 1

              I have a follow-up question here: Can ES4 HTML5 form be saved offline locally with the filled-in data, like the way regular XFA-based PDF does? Does ES4 HTML5 form support digital signature?

               

              Thanks for your kind response in advance.

               

              Nancy