As I mentioned in the other thread, the hyperlinks in Table of Contents on page 5 & 6 seem to be working fine in the latest version of Acrobat Reader on the iPad running iOS 8.3 and the Samsung tablet running Android 4.4.2 (KitKat).
Here's another example.
In your PDF document, I see email addresses (in the form of "firstname.lastname@example.org") and web links (in the form of "www.adobe.com") that are not always real hyperlinks. The desktop version of Acrobat Pro/Reader automatically detects plain text in specific formats and creates hyperlinks on the fly. However, the mobile apps for Android or iOS does not support the auto link detection feature.
In the desktop version of Acrobat Pro/Reader, you can turn off the option in Preferences > General > Create links from URLs to simulate the behavior in the Reader mobile apps.
I am not sure if that's what your customer is referring to. But I thought it's worth mentioning to avoid confusion.
Could you ask your customer to identify the specific page numbers and location or text of the hyperlinks that do not work for her?
Your customer mentioned a Kindle and a Chromebook. What is the version of Acrobat Reader installed on each device?
Alternatively, your customer can reply directly to this forum discussion. Thank you.
I will ask her. Thank you!
How can i creatie "go to destination" bookmarks which do work on mobile from indesign. Sommetjes they week to work but most of the time they don't
I am using Android m