3 Replies Latest reply on Jun 4, 2015 6:01 PM by andys75622553

    Can't install new flash

    tblaney6591

      Can't install new flash player.  Can't uninstall old one.  Can't install one from direct download.  Programs lock up when I run them and say "not responding."

        • 1. Re: Can't install new flash
          m_vargas Adobe Employee

          Hi tblaney6591,

           

          In order to provide help as quickly as possible, please put the following information into your post:

          • Your operating system & version
          • Your web browser(s) & version
          • Your Flash Player version
          • Explain your problem in step-by-step detail if possible
          • A direct link to a page that demonstrates the problem
          • If you get error messages, please provide a screenshot: http://forums.adobe.com/thread/1070933

           

          Thank you.

           

          --

          Maria

          • 2. Re: Can't install new flash
            tblaney6591 Level 1

            I am using OS X Yosemite version 10.10.3

             

            Web browser is Safari Version 8.0.6

             

            I currently do not have a flash player installed as I deleted all flash versions (I was trying for a "clean" install)

             

            My problem: I download the Flash Installer off your website.  I click to install it and the install box comes up.  I click the install box and all it does is "bounce" (like programs in OS X do when they are loading).  The problem is that the program then gets stuck and will not open.  The box just continually "bounces" like it's trying to open but then never gets there.  I then have to force quit the install program because it says it's "not responding"

             

            No direct link to page that demonstrates the problem (?)

             

            No error message.  Program just won't open.

            • 3. Re: Can't install new flash
              andys75622553 Level 3

              You might want to try the following Adobe website. Go down to the bottom where it says, "Still having problems?". Click on the link for Safari browser.

               

              Installation problems | Flash Player | Mac