please try the steps:
- Exit Creative Cloud app.
- On Windows remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE
- On Mac remove the opm.db file located here: <user>\Library\Application Support\Adobe\OOBE
- Restart Creative Cloud Connection and sign in.
Let me know if it works
Thanks - I did all of that as you suggested - I'm still getting the same error.
Please refer to the help document below:
You may also refer to the thread below where this issue has been addressed: