What computer operating system is involved.
Let us stick with installation online since less variables and you say you have the problem trying for an install whether online or offline.
Activation issues can only be sorted out by Adobe, and Adobe support these days is via online Adobe Chat which is limited even for the current version 13 (to Activation and Orders).
Did you just purchase Photoshop Elements 12 and Premiere Elements 12 from an authorized reseller? How long ago?
1. How far do you get in the online installation before the problem hits? Do you get as far as the Sign In dialog? If you get as far as the Sign In, please see if any of the following solutions work for you
2. Are you running your programs as administrator? Does the problem exist with and without antivirus and firewall(s) disabled?
Please review and consider. If the blog posts solutions do not resolve the problem, then please explore the online Adobe Chat.
Please let us know the outcome.
I am using Window 7 Professional 64 bit.
We purchased it last year.
We are running as administrator.
I can get to the sign in after I click new project. It seems like it is doing something, but it doesn’t sign in. No errors displayed.
If you have not already, please try the solution in
especially relating to renaming the SLCache Folder and if necessary the SLStore Folder as well.
Have you ruled in or out any involvement of the antivirus or firewall(s) in this problem?
That is correct!
Is the "That is correct!" addressed to the antivirus or firewall(s) not being involved?
What about the renaming of the SLCache and SLStore Folders? Did you try that yet?
At this point, do you have a purchased serial number? Or are you at the stage where all your have is a redemption code or something similar?
I will try to SL Cache and SL Store later today.
Photoshop Elements 12 and Premiere Elements 12 were probably the most difficult for me to get beyond Sign In in all the versions of Elements that I have used.
I went months without a solution for Photoshop Elements 12. It was the SLStore and SLCache for that got Photoshop Elements 12 working (a contribution from Adobe). To a lesser extent this has worked for Premiere Elements 12 as well (I believe it was focus SLCache Folder on that one). Please let us know what, if any, error messages are run into moving forward in the troubleshooting.
But, problems with the same symptoms can (often do) have different causes. So, let us see how you do with that suggestion.
We could also look at deleting the settings file (Adobe Premiere Elements Prefs), uninstall/free ccleaner run through (regular and registry cleaner parts)/reinstall with antivirus and firewall(s) disabled, and using another source for the installation files. Was the Adobe Application Manager ever updated by you? More on that later.