1 Reply Latest reply on Jun 3, 2015 1:02 PM by hsbn

    Refund process is very customer UN-friendly


      Purchase Lr 6 software license from Fry's. Went to return it unregistered and they refused. Directed me to deal with Adobe directly. Adobe web page says that I have to deal with the retailer. Who refunds with them both pointing fingers at each other? Has anyone else had to deal with this. Any suggestions?

        • 1. Re: Refund process is very customer UN-friendly
          hsbn Level 3

          You buy it at the retailer, you have to return it at the retailer. But all the retailers have return/refund policy and most if not all of them will not accept software refund if the package is already opened. In your case, I don't think there is anything you can do beside sell it back for other people. This is not Adobe fault.