0 Replies Latest reply on Jun 4, 2015 12:00 AM by jamie8848

    Some videos cause green screen crash in LR CC

    jamie8848

      Some videos show an ! error in the grid view, all from my GoPro Hero Black (all .MP4, mostly shot at  1080 60fps superview, no protune)

      ! error: "Lightroom has encountered problems reading this video" and when I try to play sometimes they play for a few moments then there is a green screen the size of the playing video (ie not the whole screen) and an error:

      "The video player has stopped working. please relaunch"

      yet videos shot on my canon 5D3 and Samsung S5 display (no error) and play all OK. The goPro videos play fine in GoPro Studio and win Media Player etc.

       

      I reinstalled the GoPro Studio and then removed and reinstalled the latest Quicktime however this has not solved the problem. Want to check before reinstalling LR; surprised that searching forums didn't show anything.

       

      Lightroom version: CC 2015.0.1 [ 1018573 ]

      License: Creative Cloud

      Operating system: Windows 8.1 Business Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.8 GHz

      Built-in memory: 12286.4 MB

      Real memory available to Lightroom: 12286.4 MB

      Real memory used by Lightroom: 380.0 MB (3.0%)

      Virtual memory used by Lightroom: 342.1 MB

      Memory cache size: 76.0 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 2560x1440

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

      Graphics Processor Info:

      GeForce GTX 650/PCIe/SSE2

       

      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 344.75

      Renderer: GeForce GTX 650/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Jamie\Pictures\Lightroom Catalogs\00 8000m expeditions.lrcat

      Settings Folder: C:\Users\Jamie\AppData\Roaming\Adobe\Lightroom

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) DxO Optics Pro 9

      4) DxO Optics Pro 9 Importer

      5) Facebook

      6) Flickr

      7) jf Flickr

      8) jf PicasaWeb

      9) Leica Tether Plugin

      10) Lightroom Analytics

      11) LRT Export

      12) Nikon Tether Plugin

      13) Perfect Effects 8

       

      Config.lua flags: None

       

      Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

      Updated Toolkit: Book Module 6.0 (build 1014445)

      Updated Toolkit: Develop Module 6.0 (build 1014445)

      Updated Toolkit: Import Module 6.0 (build 1014445)

      Updated Toolkit: Library Module 6.0 (build 1014445)

      Updated Toolkit: Map Module 6.0 (build 1014445)

      Updated Toolkit: Monitor Module 6.0 (build 1014445)

      Updated Toolkit: Print Module 6.0 (build 1014445)

      Updated Toolkit: Slideshow Module 6.0 (build 1014445)

      Updated Toolkit: Web Module 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

      Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

      Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

      Adapter #1: Vendor : 10de

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