4 Replies Latest reply on Jun 18, 2015 1:24 PM by vomljob48826644

    Free upgrade from Lr5 to Lr6


      I bought in March a standalone version of Lr5 and when they launched the new version I applied for a free upgrade from Lr5 to Lr6. I was happy when I received the e-mail saying it was approved, but the problem is that since that (2 months already) I have been battling with the Support team to get the files and the serial number without any success. Each time they say something different and made promises that they never do. The request is escalated to the special support but no answer so far. I am start believe that the strategy from Adobe is to make you give up and them they don't need to give you any free upgrade.