1 Reply Latest reply on Jun 15, 2015 11:27 PM by Anubha Goel

    Why do some signature requests through EchoSign arrive at random times?  Some recipients receive them immediately but, some arrive 15 hours later?


      When I send a signature request, I never know when it will arrive.  Some arrive within a moment but some arrive 15 hours or more.  Sometimes, I receive an email saying that the request has been sent but, that doesn't happen either. 

      What is causing this erratic problem?


      Is there an outage in the service at times?