3 Replies Latest reply on Jun 5, 2015 5:10 AM by Ani*Adobe

    Unable to Update Credit Card after repeated attempts with assistance. Worst customer service experience EVER


      For the past three weeks I have been attempting to change the credit card on file to pay for my membership. This has failed repeatedly on line. I have contacted representatives through chat and by phone 5 times. Each time, I gave the credit card number and was assured everything had been resolved. Each time there was no change and I still get notices that my account is not paid for. The $1 charge from Adobe has appeared on my credit card, but the charge for membership has not gone through. At this point I am completely at a loss for what to do -- and yes, I have contacted Adobe by phone once again with my case number. This is the worst experience of customer service I have ever had, bar none.