Executing the service using 'FlashPlayerUpdateService.exe' should work. The error 1222 indicates opening the service failed. The number next to it is the corresponding Microsoft error code, which in this case is ERROR_SERVICE_DOES_NOT_EXIST - The specified service doe not exist as an installed service.
There are actually two components of the background update service: the service itself and a scheduled task. Since the error is indicating that the Service is missing, let's verify that the Service, and the Schedule Task, exist on the impacted system. Please do the following:
- Launch the Services panel
- Look for Adobe Flash Player Update Service
- Launch the Task Scheduler
- In the Task Schedule Library look for Adobe Flash Player Updater
If they are there, run the background update from both the Service (right-click > Start) and the Scheduled Task (right-Click > Run).
Please provide the entire contents of the FlashInstall.log file from the impacted system (obtained after running the Service and Task if they are present). The file may be fairly large to post here. You can upload the file using the instructions here, The specified item was not found.
Hi Maria, I've checked and the service does exist however the scheduled task does not exist. The installed version 22.214.171.124. When I look at the service itself the executable it is calling is armsvc.exe
So I exported the Scheduled task from a machine that has the current version of Flash player and imported it into the machine with version 126.96.36.199. So I verified the armsvc.exe service was running and then right clicked on the scheduled task and told it to run. I did this twice and attached is the log file.
2015-6-5+15-9-38.569 [info] 1628 bs-pdxutility00.xxx.xxx.com
2015-6-5+15-9-38.631 [info] 1629 bs-pdxutility00.xxx.xxx.com
2015-6-5+15-9-38.693 [info] 1614
2015-6-5+15-9-38.756 [info] 1615
2015-6-5+15-9-38.818 [info] 1618
2015-6-5+15-9-38.881 [info] 1619 1063
2015-6-5+15-9-38.881 [error] 1222 1060
2015-6-5+15-10-52.779 [info] 1628 bs-pdxutility00.xxx.xxx.com
2015-6-5+15-10-52.794 [info] 1629 bs-pdxutility00.xxx.xxx.com
2015-6-5+15-10-52.794 [info] 1614
2015-6-5+15-10-52.794 [info] 1615
2015-6-5+15-10-52.794 [info] 1618
2015-6-5+15-10-52.794 [info] 1619 1063
2015-6-5+15-10-52.794 [error] 1222 1060
armsvc.exe is a Reader process. The Adobe Acrobat Update Service is the service that executes this process.
The Adobe Flash Player Update Service executes FlashPlayerUpdateService.exe.
This seems to be a corrupt installation, since the required Task and Service do not exist. Please do the following:
- Post a screenshot of the /sau directory (expanded to show all contents) on your server. See The specified item was not found.
- Download the latest uninstaller from the Uninstall Flash Player | Windows page and uninstall Flash Player from the impacted system
- Re-install Flash Player
- Post here the portion of the log file that includes the uninstall and install. If this is a 64-bit OS, provide the log file contents from both\Windows\System32\Macromed\Flash and \Windows\SysWow64\Macromed\Flash. The beginning of the uninstall will look similar to the following:
=O====== M/188.8.131.52 2015-06-04+15-52-40.171 ========
0000 [I] 00000010 "\\Desktop_path\uninstall_flash_player.exe" -force
I have just the same issue on some clients.
2015-11-19+11-1-0.265 [info] 1628 fp-update.domain.local
2015-11-19+11-1-0.312 [info] 1629 fp-update.domain.local
2015-11-19+11-1-0.312 [info] 1614
2015-11-19+11-1-0.327 [info] 1615
2015-11-19+11-1-0.327 [info] 1618
2015-11-19+11-1-0.327 [info] 1619 1063
2015-11-19+11-1-0.327 [error] 1222 1060
The problem appeared after migration of the update server from IIS on Win2012 server to Nginx on Ubuntu Server.
The name and IP address of the server has changed as well, but we replaced mms.cfg with a new one.
Most of the clients continue to update from the new server as they did from the old one. But some (including my computer and several colleagues') don't.
What can be the reason and how can I fix it without reinstalling FlashPlayer?
Can you verify if the Background Update service exists on the client machine? In Control Panel\All Control Panel Items\Administrative Tools > Services look for 'Adobe Flash Player Update Service'
No, for some reason it does not exist. But there's a task in Task Scheduler that triggers the same executable as the service does.
Is there a requirement to have both service and task for update to work?
Can I create the service manually?
Sorry for the late reply.
Yes, both the task and the service need to exist for the background update to work. Can you provide the entire install log file for an impacted system? You can upload the file to cloud.acrobat.com using the instructions The specified item was not found. or a file sharing service of your choice. Include the link to the uploaded file in your reply.