8 Replies Latest reply on Jun 8, 2015 2:59 PM by martina79024594

    Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?

    martina79024594


      Previously I had CC Lightroom 5 installed on my PC (Windows 7 Professional 64 Bit). Everything worked fine without any problems. After installing the new version Lightroom 6 I got problems with unexpected PC shutdowns.

      I have taken the following steps:

      1/ De-Installation of Lightroom CC2015 - Problem still remained.

      2/ De-Installation of Lightroom 5 and Re-Installation of Lightroom CC2015 - Problem still remained.

      3/ De-Installation of Lightroom CC2015 and Deletion of any files related to Lightroom

      4/ Re-Installation of Lightroom CC2015 and start to import older Pictures in JPEG format - Worked fine and no problems occured

      5/ Start to import Picture in Canon Raw format and PC crashed during build up of Smart Collections. Repeated step and PC crashed again.

      Otherwise no problem with PC Elite Notebook / RAM 8 GB / 64 Bit Operating System and NVIDIA Quadro FX 7800 M

      What further steps do you suggest to get rid of this problem?

        • 1. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
          dj_paige Level 9

          PC Crashing is almost always a hardware malfunction or a video driver problem.

           

          One common possibility is that a fan has malfunctioned and your CPU is overheating. I would check that first.

          • 2. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
            deepakg1988 Adobe Employee

            Hi Martina,

             

            can you please post the crash report here.

             

            can also Click on the edit>Preferences and go to the performance tab.

            Un-check the Use GPU option and then try again to import.

            • 3. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
              Fritsch

              Hi, same problem with me!

              After installing Lightroom CC i can't import new pictures without crashing the PC.

              Un-checking the Use GPU option doesn't make things better.

              With Lightroom 5 everything was fine.

              • 4. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
                dj_paige Level 9

                Check for hardware malfunctions, like fans not running properly. Check your memory chips to see if they are functioning properly or not.

                • 5. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
                  martina79024594 Level 1

                  Hi

                   

                  Thank you for your reply. I have done as suggested but PC still crashes during import process. No hardware troubles found.

                   

                  Here is the latest crash report

                   

                   

                   

                  IHM::Version = 2015.2.14

                   

                  IHM::Date = Donnerstag 04 Juni 2015 - 16:47

                   

                  IHM::LangID = 7

                   

                  IHM::SubLangID = 8

                   

                  IHM::iDRV = 0

                   

                  Kernel::Driver x64

                   

                  Kernel::Driver v0137

                   

                  Kernel::Service C:\Program Files (x86)\CPUID\PC Wizard 2015\pcwiz_x64.sys

                   

                  IHM::iDRV = 1

                   

                  IHM::gOS = 0

                   

                  IHM::gOS = 1

                   

                  IHM::oMUTX = 0

                   

                  IHM::oMUTX = 1

                   

                  IHM::DisableIDE = 0

                   

                  IHM::DisableLPCMonitoring = 0

                   

                  IHM::DisableSPD = 0

                   

                  IHM::DisableDMI = 0

                   

                  IHM::DisableSMBus = 0

                   

                  IHM::DisableSensor = 0

                   

                  IHM::Disable16 = 0

                   

                  IHM::DisableGPU = 0

                   

                  IHM::CPUClockThread = 0

                   

                  IHM::DisableACPI = 0

                   

                  IHM::DisableNVSU = 0

                   

                  IHM::DisableVM = 0

                   

                  IHM::DisableI2C = 0

                   

                  IHM::gCreateWMIObjectRef = 0

                   

                  IHM::gCreateWMIObjectRef = 1

                   

                  IHM::gDX = 0

                   

                  IHM::gDX = 1

                   

                  IHM::gIE = 0

                   

                  IHM::gIE = 1

                   

                  IHM::CmdLineParameters =

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::gDMI = 0

                   

                  Kernel::MBVendorChecksum = 655B2328

                   

                  Kernel::MBModelChecksum = 000000C9 (00002148)

                   

                  Kernel::Chassis 10

                   

                  IHM::gDMI = 1

                   

                  IHM::rPCI = 0

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::rPCI = 1

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::iCPU = 0

                   

                  Kernel::CPUInterface::NumberOfThreads 4

                   

                  Kernel::ACPI_FromSystemFirmware success

                   

                  Kernel::CPUInterface::Thread 0

                   

                  Kernel::ACPI_FromSystemFirmware success

                   

                  Kernel::CPUInterface::Thread 1

                   

                  Kernel::ACPI_FromSystemFirmware success

                   

                  Kernel::CPUInterface::Thread 2

                   

                  Kernel::ACPI_FromSystemFirmware success

                   

                  Kernel::CPUInterface::Thread 3

                   

                  Kernel::CPUInterface::BuildThreadMap 0

                   

                  Kernel::CPUInterface::BuildThreadMap 1

                   

                  Kernel::CPUInterface::BuildThreadMap 0

                   

                  Kernel::CPUInterface::BuildThreadMap 1

                   

                  Kernel::CPUInterface::BuildThreadMap 0

                   

                  Kernel::CPUInterface::BuildThreadMap 1

                   

                  Kernel::CPUInterface::BuildThreadMap 0

                   

                  Kernel::CPUInterface::BuildThreadMap 1

                   

                  Kernel::CPUInterface::BuildProcessorMap 0

                   

                  Kernel::CPUInterface::BuildProcessorMap_NumberOfPhysicalCPU 1

                   

                  Kernel::CPUInterface::BuildProcessorMap 1

                   

                  IHM::iCPU = 1

                   

                  IHM::giCPU = 0

                   

                  IHM::CPU->Threads = 4

                   

                  IHM::CPU->Physical = 1

                   

                  IHM::CPU->Logical = 2

                   

                  IHM::CPU->MaxLogical = 16

                   

                  IHM::CPU->Cores = 2

                   

                  IHM::CPU->MaxCores = 8

                   

                  IHM::CPU->Threads/Core = 2

                   

                  IHM::CPU->MaxThreads/Core = 2

                   

                  IHM::giCPU = 1

                   

                  IHM::giSB = 0

                   

                  IHM::giSB = 1

                   

                  IHM::gNB_MB = 0

                   

                  Kernel::WinMem 8049.242188

                   

                  IHM::gNB_MB = 1

                   

                  IHM::giNB = 0

                   

                  IHM::giNB = 1

                   

                  IHM::gNB_GMCH = 0

                   

                  IHM::gNB_GMCH = 1

                   

                  IHM::giNB_GMCH = 0

                   

                  IHM::giNB_GMCH = 1

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::gACPI = 0

                   

                  Kernel::HPET IOSpace 00000000, FED00000

                   

                  Kernel::HPET Frequency 14318179.9405

                   

                  IHM::gACPI = 1

                   

                  IHM::gSMBus = 0

                   

                  IHM::gSMBus = 1

                   

                  IHM::gSENSOR = 0

                   

                  IHM::gSENSORTYPE = 0

                   

                  Kernel::VIA HWM 0

                   

                  Kernel::SIO Enabled 1

                   

                  Kernel::Init_SIO 0x2E : 0

                   

                  Kernel::LPCIO ChipID 4C01

                   

                  Kernel::LPCIO VendorID 0004

                   

                  Kernel::LPCIO Exit1

                   

                  Kernel::Init_SIO 0x2E : 1

                   

                  Kernel::LPCIO ChipID 4C01

                   

                  Kernel::LPCIO VendorID 0004

                   

                  Kernel::LPCIO Status 1

                   

                  Kernel::LPCIO Address : 0x00000062

                   

                  Kernel::LPCIO-ISA56 : 0xFF

                   

                  Kernel::LPCIO-ISA01 : 0xFF

                   

                  Kernel::LPCIO Exit1

                   

                  Kernel::Init_SIO 0x2E : 2

                   

                  Kernel::LPCIO ChipID 4C01

                   

                  Kernel::LPCIO VendorID 0004

                   

                  Kernel::LPCIO Exit1

                   

                  Kernel::Init_SIO 0x2E : 3

                   

                  Kernel::LPCIO ChipID 4C01

                   

                  Kernel::LPCIO VendorID 0004

                   

                  Kernel::LPCIO Status 1

                   

                  Kernel::LPCIO Address : 0x00000200

                   

                  Kernel::LPCIO-ISA56 : 0xFF

                   

                  Kernel::LPCIO-ISA01 : 0x00

                   

                  Kernel::LPCIO Exit1

                   

                  Kernel::Init_SIO 0x2E : 4

                   

                  Kernel::Init_SIO 0x4E : 0

                   

                  Kernel::Init_SIO 0x4E : 1

                   

                  Kernel::Init_SIO 0x4E : 2

                   

                  Kernel::Init_SIO 0x4E : 3

                   

                  Kernel::Init_SIO 0x4E : 4

                   

                  Kernel::SMBus detected

                   

                  Kernel::SMBus Scan Addresses Table #1

                   

                  Kernel::SMBus Scan Addresses Table #2

                   

                  Kernel::SMBus Scan Addresses Table #3

                   

                  Kernel::SMBus Scan Addresses Table #4

                   

                  Kernel::SMBus Scan Addresses Table Others

                   

                  Kernel::SMBus Scan 1

                   

                  Kernel::Sensor @ 002E

                   

                  IHM::gSENSORTYPE = 1

                   

                  IHM::NbSensor = 1

                   

                  IHM::NbSensor = 1

                   

                  IHM::gNVSU = 0

                   

                  IHM::gNVSU = 1

                   

                  IHM::gMCP = 0

                   

                  IHM::gMCP = 1

                   

                  IHM::gAMB = 0

                   

                  IHM::gAMB = 1

                   

                  IHM::gSB600HWM = 0

                   

                  IHM::gSB600HWM = 1

                   

                  IHM::gHECI = 0

                   

                  IHM::gHECI = 1

                   

                  IHM::gPCH_Thermal = 0

                   

                  Kernel::PCH Thermal value D7526004

                   

                  Kernel::PCH Thermal D7526000

                   

                  IHM::gPCH_Thermal = 1

                   

                  IHM::giROG = 0

                   

                  IHM::giROG = 1

                   

                  IHM::gDES = 0

                   

                  IHM::gDES = 1

                   

                  IHM::gATK = 0

                   

                  IHM::gATK = 1

                   

                  IHM::gSENSOR = 1

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::gHDI_HWM = 0

                   

                  IHM::gHDI_HWM = 1

                   

                  IHM::gSPD = 0

                   

                  Kernel::SPD 0, dimm 0, Adress 504

                   

                  Kernel::DDR4

                   

                  Kernel::SPD 1, dimm 2, Adress 524

                   

                  Kernel::DDR4

                   

                  Kernel::DDR4

                   

                  Kernel::DDR4

                   

                  Kernel::DDR4

                   

                  Kernel::DDR4

                   

                  IHM::gSPD= = 2

                   

                  IHM::gSPD = 1

                   

                  IHM::gDIMMTS = 0

                   

                  Kernel::DIMMThermal 18

                   

                  Kernel::DIMMThermal MANID FFFF

                   

                  Kernel::DIMMThermal DEVID FFFF

                   

                  Kernel::DIMMThermal Divisor FFFF

                   

                  Kernel::DIMMThermal 1A

                   

                  Kernel::DIMMThermal MANID FFFF

                   

                  Kernel::DIMMThermal DEVID FFFF

                   

                  Kernel::DIMMThermal Divisor FFFF

                   

                  IHM::gDIMMTS = 1

                   

                  IHM::gSMART = 0

                   

                  IHM::gDiskEnum = 0

                   

                  IHM::Disk#0 AdapterType = 11

                   

                  IHM::Optical from IMAPI =

                   

                  IHM::Optical Disc : = 1

                   

                  IHM::gDiskEnum = 1

                   

                  IHM::gDiskTopo = 0

                   

                  IHM::gDiskTopo = 1

                   

                  IHM::gIDE = 0

                   

                  IHM::gIDE = 1

                   

                  IHM::gUSBDiskBridge = 0

                   

                  IHM::gUSBDiskBridge = 1

                   

                  IHM::gSMARTEnum = 0

                   

                  Kernel::DoEnableSMART Drive 0=1

                   

                  IHM::gSMARTEnum = 1

                   

                  IHM::gSMARTTemp = 0

                   

                  Kernel::Drive 0 : Temp 50

                   

                  IHM::gSMARTTemp = 1

                   

                  IHM::gSMARTSCSiTemp = 0

                   

                  IHM::gSMARTSCSiTemp = 1

                   

                  IHM::gRAIDInit = 0

                   

                  IHM::gRAIDInit = 1

                   

                  IHM::gSMART = 1

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::gBattery = 0

                   

                  IHM::BattSlots = 2

                   

                  IHM::BattPresent = 1

                   

                  IHM::gBattery = 1

                   

                  IHM::gPOW = 0

                   

                  IHM::gPOW = 1

                   

                  IHM::gLDT = 0

                   

                  IHM::gLDT = 1

                   

                  IHM::gPCI = 0

                   

                  IHM::gPCI = 1

                   

                  IHM::giEnumGPU = 0

                   

                  IHM::Win32_VideoController NVIDIA Quadro FX 1800M = 0

                   

                  IHM::Win32_VideoController RAM = 1073741824

                   

                  IHM::Win32_VideoController AdapterCompatibility = NVIDIA

                   

                  IHM::Win32_VideoController AdapterDACType = Integrated RAMDAC

                   

                  IHM::giEnumGPU = 1

                   

                  IHM::gGPUDID = 0

                   

                  IHM::gGPUDID = 1

                   

                  IHM::giGPU = 0

                   

                  Kernel::CurrentGPU 0CBC10DE

                   

                  Kernel::CurrentGPUPCiIndex 17

                   

                  IHM::giGPU = 1

                   

                  IHM::giGPUNotify = 0

                   

                  IHM::giGPUNotify = 1

                   

                  IHM::giGPUi2C = 0

                   

                  IHM::I2CSensor = 0

                   

                  IHM::giGPUi2C = 1

                   

                  IHM::giGPUInfos = 0

                   

                  IHM::giNVInitEx = 0

                   

                  IHM::giNVInitEx = 1

                   

                  IHM::gACPI = 0

                   

                  IHM::gACPI = 1

                   

                  IHM::gSYS = 0

                   

                  IHM::gSYS = 1

                   

                  Kernel::[bLockAccess] timeout=1000, wait = 0x0

                   

                  IHM::SUMMARY_START = 1

                   

                  IHM::g_PFM = 0

                   

                  IHM::S_MB = 0

                   

                  IHM::S_MB = 1

                   

                  IHM::S_Chipset = 0

                   

                  IHM::S_Chipset = 1

                   

                  IHM::S_CPU #0 = 0

                   

                  IHM::S_CPU #0 = 1

                   

                  IHM::S_SPD = 0

                   

                  IHM::S_SPD = 1

                   

                  IHM::S_GPU = 0

                   

                  IHM::S_GPU = 1

                   

                  IHM::BEGIN_DRIVE = 1

                   

                  IHM::DiskDrive = 0

                   

                  IHM::DiskDrive = 1

                   

                  IHM::PnPEntity = 0

                   

                  IHM::SCSIMediaType = 1

                   

                  IHM::PnPEntity = 1

                   

                  IHM::END_DRIVE = 1

                   

                  IHM::S_EDID = 0

                   

                  IHM::S_EDID = 1

                   

                  IHM::S_EDID0 = 0

                   

                  Kernel::EDID_VEN LGD

                   

                  Kernel::EDID H35, V19, D15.679

                   

                  IHM::S_EDID0 = 1

                   

                  IHM::S_NET = 0

                   

                  IHM::S_NET = 1

                   

                  IHM::S_DXMONTH = 0

                   

                  IHM::S_DXMONTH = 1

                   

                  IHM::S_VISTAPERF = 0

                   

                  IHM::S_VISTAPERF = 1

                   

                  IHM::SUMMARY_END = 1

                   

                   

                   

                  Thank you and best regards

                   

                  Martin

                  • 6. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
                    martina79024594 Level 1

                    Thank you

                     

                    Checked hardware and video driver and found both working ok.

                    • 7. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
                      deepakg1988 Adobe Employee

                      do you have any Application by the name of PC wizard 2015 installed on the machine, try disabling it or if it is possible can you remove it.

                       

                      looking at the crash report it seems like that might cause the problem.

                       

                      thanks

                      • 8. Re: Lightroom CC2015 - Why does PC crash during import of Pictures in Raw format?
                        martina79024594 Level 1

                        Thank you for your reply. I de-installed the software "PC Wizard 2015". The next 2 imports worked well without PC crashes.