5 Replies Latest reply on Jun 4, 2015 3:59 PM by A.T. Romano

    DVC camera not supported

    saint louis pari94818610

      Since all sales materials do not say my camcorder, supported by APE 11, is no longer supported by my freshly installed APE 13, how do I get my money back? Funny how support chat isn't a clickable link but a forum is.

        • 1. Re: DVC camera not supported
          A.T. Romano Level 7

          saint louis pari

           

          This is not Adobe. Rather user to user here.

           

          Did you purchase Premiere Elements 13 from Adobe as download within the last 30 days. If so, you can request a return/refund. The route is via online Adobe Orders. Please refer to

          Return, cancel, or exchange an Adobe order

           

          If you purchased elsewhere, you will be governed by the return/refund policy of the seller and you contact whomever sold you the product.

           

          Have you seen the Adobe document on features removed from Premiere Elements 13. The document also gives Adobe suggested workarounds for the situation.

          https://helpx.adobe.com/premiere-elements/kb/removed-features-formats-elements.html

           

          Please review and consider. Any questions about the above, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: DVC camera not supported
            saint louis pari94818610 Level 1

            Yes.

            Their chat link was “dead” and only forum was clickable, chat was supposed to good until 7pm PST.

            Oh well.

            Apparently DVC not supported in APE 12 either.

            I will try the workaround. THX.

             

             

            John McHugh

            Community TV Coordinator | City of St. Louis Park

            5005 Minnetonka Blvd, St. Louis Park, MN 55416

            Office: 952-924-2528

            www.stlouispark.org

            Experience LIFE in the Park.

            • 3. Re: DVC camera not supported
              A.T. Romano Level 7

              saint louis pari

               

              Thanks for the reply.

               

              Premiere Elements 12/12.1 is the last version that has the DV and HDV data capture firewire into the Premiere Elements Capture Window. It is Premiere Elements 13/13.1 (current version) in which those features are gone.

               

              The typical alternative workarounds for the Windows user with Premiere Elements 13/13.1 are

              WinDV   WinDV

              HDV Split  HDVSplit 0.77 beta

               

              If the link that I found does not help you to get through to Adobe Orders, the please try the following route. It may take you to the same place as the other, but worth a try

              Click On...

              Contact Customer Care

              Premiere Elements

              Membership, Account, Payment

              Payments, Invoices, Orders

              Chat Panel

               

              Best wishes with whatever your video editing decisions are.

               

              ATR

              • 4. Re: DVC camera not supported
                saint louis pari94818610 Level 1

                Thank you for the info update.

                 

                Windows help  when I typed in photo gallery said it wasn’t included on windows 7,

                but the screen gave a link to where to get it, along with un-needed software I could opt out of.

                After install, Photo Gallery did import, via firewire, from my camcorder, creating an avi file.

                 

                I guess I can use APE13, after all.

                 

                Many THX for your help.

                 

                 

                John McHugh

                Community TV Coordinator | City of St. Louis Park

                5005 Minnetonka Blvd, St. Louis Park, MN 55416

                Office: 952-924-2528

                www.stlouispark.org

                Experience LIFE in the Park.

                • 5. Re: DVC camera not supported
                  A.T. Romano Level 7

                  saint louis pari

                   

                  Thanks for the great news. You did great job gaining success with your capture firewire workflow.

                   

                  Best wishes moving forward. Please do not hesitate to ask if any questions or need clarification on your Premiere Elements workflows.

                   

                  ATR