1 Reply Latest reply on Jun 6, 2015 8:10 AM by CtDave

    Adobe Acrobat Professional XI: Unable to delete PDF when the preview of the PDF is open in explorer

    scho3y

      Hi Guys,

       

      I'm having significant issues with the Adobe PDF Preview Handler in explorer, when I am trying to move or delete a PDF it will not allow myself to showing the error of unable to delete as the file is open in explorer.

       

      now this is only occurring when I am trying to delete PDF's ofcourse because it is the Preview handler:

       

      i have performed the following steps to resolve this issue:

       

      - uninstalled and re-installed adobe acrobat professional - failed

      - reformatted PC and re-installed adobe acrobat professional - failed

      - disabled the PDF handler and attemped to delete again - successful

      - installed adobe on another Profile and attempted with the Preview handler on - failed

      - switched off the handler in the new profile and attempted to delete - successful

       

      Versions:

       

      Operating System: Windows 8.1 Enterprise x64 Edition 6.2 (build: 9200)

      Adobe Acrobat XI Pro: 11.0.11

       

      if you could please assist with a fix that would be much appreciated, looking forward to your response.

       

      regards,

       

      Matthew Schoenmaekers