2 Replies Latest reply on Jun 6, 2015 9:04 AM by ginab82998379

    Cannot Update nor Uninstall Flash Player Because of Password

    ginab82998379

      When I try to run the update for the Flash Player, I am asked for a password which I do not remember. I believe this is because I have two Adobe accounts, because the new password that I created yesterday does not work for this purpose.

       

      I thought I would uninstall the old version, then install the new one with the new account, but I run into the same problem: you need the password to uninstall as well.

       

      How do I get Adobe to fuse all my accounts into one! There is even a separate password for this forum!

       

      Thank you.

       

      Gina