9 Replies Latest reply on Jul 1, 2015 2:12 PM by renuccif

    "Cette installation a échoué"

    renuccif

      Bonjour, j'ai suivi toutes les étapes de cette page : Problèmes d’installation | Flash Player | Mac pour installer Flash Player sur Safari 7.1.6. J'obtiens toujours le message d'erreur "Cette installation a échoué" à 41%. Safari ne peut pas lire de vidéos. Chrome peut lire des vidéos. Que dois-je faire svp ? Cordialement, FR

        • 2. Re: "Cette installation a échoué"
          m_vargas Adobe Employee

          HI renuccif,

           

          I'll need to get some log files from you to investigate further.  Please see the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all four files (install.log, FlashInstall.log, Adobe_ADM.log, and Adobe_GDE.log) files.  Please read through the FAQ before doing anything to prevent you from having to run the installer multiple times to obtain all the required information.  The FAQ contains a link to instructions for uploading the files.  Once that is done, please post the link to the files in your reply.

           

          Thank you.

           

          --

          Maria

          • 3. Re: "Cette installation a échoué"
            renuccif Level 1

            Hi Maria, fantastic, thanks for the kind response. Okay I've followed the steps described in this link, here are the logs : Fichiers partagés - Acrobat.com. Hope that helps. Thanks, Flo

            • 4. Re: "Cette installation a échoué"
              m_vargas Adobe Employee

              Hi renuccif,

               

              Thank you for posting the files.  I am not familiar with the error being returned in the install.log file and will need to investigate.

               

              In the mean time, can you verify if you get the same error when using the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section?  When you run the installer, please follow the instructions in the Where do I find the Flash Player installation log on the Macintosh? FAQ to obtain the install.log file.  If installation succeeds, please reply back that it succeeded.  If installation fails, please upload the install.log and FlashPlayerInstallManager.log file and post the link your reply.

               

              Thank you.

               

              --

              Maria

              • 5. Re: "Cette installation a échoué"
                renuccif Level 1

                Hi Maria, do you have any update ? Do you think there is anyone who could correct that bug? Thanks, FR

                • 6. Re: "Cette installation a échoué"
                  m_vargas Adobe Employee

                  Hi renuccif,


                  Is this the only app that fails to install?

                   

                  The specific error in the system install.log file is posted below.  From my research it has to do with certificates, keychain access, and/or possibly gatekeeper permissions, but the latter seems unlikely.  I believe it would have displayed a gatekeeper notification before installation started. I haven't found anything definitive to recommend a solution.  I would search for the error and try different solutions that have worked for other users with similar error in other products.

                   

                  You could also try performing a clean install, using the offline installer (see How to perform a "clean install" of Flash Player in Mac OS X)

                   

                  Here's the contents of the /var/log/install.log file:

                   

                  Jun 17 20:44:27 renucci.local installer[10485]: JS: Flash Player Install: Performing volume check for /

                  Jun 17 20:44:27 renucci.local installer[10485]: JS: Flash Player Install: Volume check passed.

                  Jun 17 20:44:27 renucci.local installer[10485]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

                  Jun 17 20:44:28 renucci.local installer[10485]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

                  Jun 17 20:44:28 renucci.local installer[10485]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg

                  Jun 17 20:44:28 renucci.local installer[10485]: Set authorization level to root for session

                  Jun 17 20:44:28 renucci.local runner[10488]: Administrator authorization granted.

                  Jun 17 20:44:28 renucci.local installer[10485]: Will use PK session

                  Jun 17 20:44:28 renucci.local installer[10485]: Starting installation:

                  Jun 17 20:44:28 renucci.local installer[10485]: Configuring volume "Macintosh HD"

                  Jun 17 20:44:28 renucci.local installer[10485]: Preparing disk for local booted install.

                  Jun 17 20:44:28 renucci.local installer[10485]: Free space on "Macintosh HD": 10.18 Go (10181840896 bytes).

                  Jun 17 20:44:28 renucci.local installer[10485]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.10485wBTnt0"

                  Jun 17 20:44:28 renucci.local installer[10485]: IFPKInstallElement (1 packages)

                  Jun 17 20:44:28 renucci.local installer[10485]: Using authorization level of root for IFPKInstallElement

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: Adding client PKInstallDaemonClient pid=10485, uid=0 (/usr/sbin/installer)

                  Jun 17 20:44:28 renucci.local installer[10485]: PackageKit: Enqueuing install with boosting

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: ----- Begin install -----

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: packages=(

                        "PKLeopardPackage <file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Re sources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg>"

                    )

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=102 "Le paquet « Adobe Flash Player.pkg » n’est pas approuvé." UserInfo=0x7fa43a4124f0 {NSUnderlyingError=0x7fa43c82c280 "L’opération n’a pas pu s’achever. CSSMERR_TP_NOT_TRUSTED", NSURL=file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Conten ts/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg, PKInstallPackageIdentifier=com.adobe.pkg.FlashPlayer, NSLocalizedDescription=Le paquet « Adobe Flash Player.pkg » n’est pas approuvé.} {

                        NSLocalizedDescription = "Le paquet \U00ab\U00a0Adobe Flash Player.pkg\U00a0\U00bb n\U2019est pas approuv\U00e9.";

                        NSURL = "file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Re sources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg";

                        NSUnderlyingError = "Error Domain=NSOSStatusErrorDomain Code=-2147409622 \"L\U2019op\U00e9ration n\U2019a pas pu s\U2019achever. CSSMERR_TP_NOT_TRUSTED\" UserInfo=0x7fa43c807930 {SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_NOT_TRUSTED}";

                        PKInstallPackageIdentifier = "com.adobe.pkg.FlashPlayer";

                    }

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: Running idle tasks

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: Done with sandbox removals

                  Jun 17 20:44:28 renucci.local installd[3740]: PackageKit: Removing client PKInstallDaemonClient pid=10485, uid=0 (/usr/sbin/installer)

                  Jun 17 20:44:28 renucci.local installer[10485]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=102 "Le paquet « Adobe Flash Player.pkg » n’est pas approuvé." UserInfo=0x7ff0cb72ae90 {NSLocalizedDescription=Le paquet « Adobe Flash Player.pkg » n’est pas approuvé., NSURL=file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Conten ts/Resources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg, PKInstallPackageIdentifier=com.adobe.pkg.FlashPlayer, NSUnderlyingError=0x7ff0cb72a560 "L’opération n’a pas pu s’achever. CSSMERR_TP_NOT_TRUSTED"}

                  Jun 17 20:44:29 renucci.local installer[10485]: Install failed: Le programme d’installation a rencontré une erreur qui a provoqué l’échec de l’installation. Contactez l’éditeur du logiciel pour obtenir de l’aide.

                   

                   

                   

                  --

                  Maria

                  • 7. Re: "Cette installation a échoué"
                    renuccif Level 1

                    Got it. Thank you so much Maria. Yes this is the only app that is failing. Okay good point, I will try to flush my certificates and keychain access and keep you posted. Will post the solution here if any. Flo

                    • 8. Re: "Cette installation a échoué"
                      renuccif Level 1

                      Tried to remove all certificates and keychain access, and tried to install using the offline installer, all unsuccessfully.. Who do you think could solve this bug please ? Flo

                      • 9. Re: "Cette installation a échoué"
                        renuccif Level 1

                        Anyone at adobe able to solve the bug of an adobe product ? FR