1 Reply Latest reply on Jun 7, 2015 6:50 PM by A.T. Romano

    Why does my Bill History state "We are still processing your order. It could take up to 24 hours. Please check back later."?

    stevenk1138

      I purchased an Mac Upgrade version of Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 three (3) days ago now, but I am still unable to download the update. I am currently using version 12 of these products. When I click on the Download link in my Order details screen, I receive error message "413 Header Length too Large".