0 Replies Latest reply on Jun 7, 2015 9:49 PM by ryanrosenberg

    Flash player install hangs at 90% OS X Yosemite

    ryanrosenberg

      I'm using OS X Yosemite.  The flash player install hangs at 90%.  I've tried uninstalling and reinstalling but nothing seems to work.

       

      Here are some screen shots.  Also, I read another recent thread with the same issue.  There was a request to attach the Adobe_ADM.log file and the Adobe_GDE.log file so I've attached them here.

       

      Screen Shot 2015-06-07 at 9.33.06 PM.png

       

      Screen Shot 2015-06-07 at 9.35.25 PM.png

      My operating system and hardware info:

      Screen Shot 2015-06-07 at 9.33.18 PM.png

       

      CONTENTS OF THE ADOBE_ADM.log file

       

      06/07/15 21:31:38:230 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | *********************** ADM Workflow start. Version: 1.0.0.14s **************************

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | White listed URLs are

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | get.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | get2.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | aihdownload.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | admdownload.stage.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | admdownload.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | airdownload.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | ardownload.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | ardownload2.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | download.macromedia.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | fpdownload.macromedia.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | fpdownload2.macromedia.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | fpdownload.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | fpdownload2.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | platformdl.adobe.com

      06/07/15 21:31:43:421 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | platformdl-stage.corp.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | wwwimages2.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | wwwimages.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | wwwimages.stage.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | wwwimages2.stage.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | dlmping.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | dlmping2.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | dlmping3.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | dlmping4.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | get3.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | get3.stage.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | adobetag.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | promotion.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | stats.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | sstats.adobe.com

      06/07/15 21:31:43:422 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10391 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

      06/07/15 21:31:43:479 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10505 | *********************** ADM Workflow start. Version: 1.0.0.14s **************************

      06/07/15 21:31:43:595 | [INFO] |  | ADM |  | WorkflowManager |  |  | 10542 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=AdobeFlashPlayer_17_a_install.dmg &bname=FlashPlayer_17&site=live&type=install&language=en

      06/07/15 21:31:44:552 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10543 | sc_code : FP

      06/07/15 21:31:44:552 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10543 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"AC DC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched"," products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

      06/07/15 21:31:48:004 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10582 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","pr oducts":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

      06/07/15 21:31:48:177 | [INFO] |  | ADM |  | WorkflowManager |  |  | 10582 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

      06/07/15 21:32:02:587 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10601 | Installation started for package 'Adobe Flash Player'

      06/07/15 21:32:04:499 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10552 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <launchParams>

          <launchProcessGuid>25A10EFC-4534-4156-ACA2-257D03966380</launchProcessGuid>

          <launchPath>/Users/mariagerst/Library/Application Support/Adobe/.A9E6EC21-AF57-4547-8349-F92B1A53E22C/2A526883-6D67-4673-8247-8215D0F23081/ Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

          <arguments><argument>-install</argument>

              <argument>-iv</argument>

              <argument>13</argument>

              <argument>-au</argument>

              <argument>0</argument>

          </arguments>

      </launchParams>

       

      Contents of the Adobe_GDE.log file

       

      06/07/15 21:31:43:595 | [INFO] |  |  |  |  |  |  | 10542 | *******************start of Download****************

      06/07/15 21:31:43:595 | [INFO] |  |  |  |  |  |  | 10542 | GDE Version is 1.0.0.1

      06/07/15 21:31:48:196 | [INFO] |  |  |  |  |  |  | 10582 | The file to be downloaded is http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_17_1700188.xml

      06/07/15 21:31:48:196 | [INFO] |  |  |  |  |  |  | 10582 | Going to download the file at /Users/mariagerst/Library/Application Support/Adobe/.A9E6EC21-AF57-4547-8349-F92B1A53E22C/2CDA7FBA-B81D-41F8-BB0E-372D1A4ACECB/ 4EF88870-2379-436B-9791-A3BC5D9D6259

      06/07/15 21:31:48:196 | [INFO] |  |  |  |  |  |  | 10582 | Preference: Client has set the preference for single stream download

      06/07/15 21:31:48:510 | [INFO] |  |  |  |  |  |  | 10585 | **File download complete.**

      06/07/15 21:31:48:642 | [INFO] |  |  |  |  |  |  | 10585 | The file to be downloaded is http://fpdownload.macromedia.com/pub/flashplayer/pdc/17.0.0.188/install_flash_player_osx.d mg

      06/07/15 21:31:48:642 | [INFO] |  |  |  |  |  |  | 10585 | Going to download the file at /Users/mariagerst/Library/Application Support/Adobe/.A9E6EC21-AF57-4547-8349-F92B1A53E22C/2CDA7FBA-B81D-41F8-BB0E-372D1A4ACECB/ 59E73FE6-9A43-4AE2-A76D-46149647C40B

      06/07/15 21:32:02:193 | [INFO] |  |  |  |  |  |  | 10601 | incrementing the thread. now the active thread count is 7

      06/07/15 21:32:02:579 | [INFO] |  |  |  |  |  |  | 10601 | **File download complete.**