2 Replies Latest reply on Jul 26, 2015 7:11 PM by edward todd

    Creative Cloud payment does not recognise my address


      My Creative Cloud membership expired and when I try to renew it, the 'Confirm Payment Address' pop up box says my address is invalid. The actual error is: "The billing address information is invalid. Please correct your address and try again." It is clearly not as I know my own address. I have moved house since I started the account (which is why I guess the account expired instead of automatically renewing like it did last year).


      I can not find a way of contacting Adobe to get this sorted. Every option I try keeps sending me here. I have 1 day left on my grace period before I can no longer use the software. Can someone from Adobe contact me on the number you have on my account.


      This is very frustrating.