4 Replies Latest reply on Jun 8, 2015 9:31 AM by Todd_Kopriva

    After Effects CC Crashes (incl crash report)

    alcider73644599

      My after effects loads fine but if i start new composition or load project then it will crash, can someone tell from crash report what plugin or what file makes the crash..

       

      Thank already!

       

      Process:               After Effects [744]

      Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.0.2 (13.0.2)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [744]

      User ID:               501

       

       

      Date/Time:             2015-06-08 14:41:25.404 +0300

      OS Version:            Mac OS X 10.10.3 (14D136)

      Report Version:        11

      Anonymous UUID:        AC640D26-6B5A-AC78-C446-6293AB2F1128

       

       

       

       

      Time Awake Since Boot: 2200 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000ffffffff

       

       

      VM Regions Near 0xffffffff:

      -->

          __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libstdc++.6.dylib             0x00007fff8d746891 0x7fff8d746000 + 2193

      1   com.adobe.dynamiclink.framework 0x00000001046b2b04 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

      2   com.adobe.AfterEffectsLib.framework 0x000000010070e7e9 CProject::UpdateMenus() + 1817

      3   com.adobe.AfterEffectsLib.framework 0x00000001006d7309 COutlineDir::UpdateMenus() + 41

      4   com.adobe.AfterEffectsLib.framework 0x000000010032050e CDocument::UpdateMenus() + 14

      5   com.adobe.AfterEffectsLib.framework 0x00000001006e01ba COutlinePano::UpdateMenus() + 42

      6   com.adobe.AfterEffectsLib.framework 0x000000010070aba4 CPOutlinePano::UpdateMenus() + 52

      7   com.adobe.AfterEffectsLib.framework 0x00000001003174d8 CBartender::UpdateAllMenus() + 680

      8   com.adobe.AfterEffectsLib.framework 0x00000001001fb57b ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 1051

      9   com.adobe.AfterEffectsLib.framework 0x00000001001fd9b6 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

      10  com.adobe.AfterEffectsLib.framework 0x0000000100191ca7 EGG_ScProgressDialog::~EGG_ScProgressDialog() + 151

      11  com.adobe.AfterEffectsLib.framework 0x00000001006fcc23 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 323

      12  com.adobe.AfterEffectsLib.framework 0x00000001006fe617 CPDir::DoSave(int) + 71

      13  com.adobe.AfterEffectsLib.framework 0x00000001006fe7b7 CPDir::DoSaveAs(FILE_Spec*) + 183

      14  com.adobe.AfterEffectsLib.framework 0x00000001002c055a TestEmergencyUnhandledExceptionHandler() + 2602

      15  com.adobe.AfterEffectsLib.framework 0x00000001002bf8ce SetupEmergencyUnhandledExceptionHandler(bool) + 542

      16  U.dylib                       0x0000000102f4028a Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 74

      17  U.dylib                       0x0000000102f7d0c3 SetupHardwareExceptionHandling(bool) + 419

      18  com.adobe.dvacore.framework   0x00000001034cdf81 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 417

      19  libsystem_platform.dylib       0x00007fff91314f1a _sigtramp + 26

      20  libstdc++.6.dylib             0x00007fff8d746891 0x7fff8d746000 + 2193

      21  com.adobe.dynamiclink.framework 0x00000001046b2b04 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

      22  com.adobe.AfterEffectsLib.framework 0x000000010070e7e9 CProject::UpdateMenus() + 1817

      23  com.adobe.AfterEffectsLib.framework 0x00000001006d7309 COutlineDir::UpdateMenus() + 41

      24  com.adobe.AfterEffectsLib.framework 0x000000010032050e CDocument::UpdateMenus() + 14

      25  com.adobe.AfterEffectsLib.framework 0x00000001006e01ba COutlinePano::UpdateMenus() + 42

      26  com.adobe.AfterEffectsLib.framework 0x000000010070aba4 CPOutlinePano::UpdateMenus() + 52

      27  com.adobe.AfterEffectsLib.framework 0x00000001003174d8 CBartender::UpdateAllMenus() + 680

      28  com.adobe.AfterEffectsLib.framework 0x00000001001fb57b ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 1051

      29  com.adobe.AfterEffectsLib.framework 0x00000001001fd9b6 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

      30  com.adobe.AfterEffectsLib.framework 0x000000010013d6f7 DialogEveBase::DoModalDialog(short, bool) + 519

      31  com.adobe.AfterEffectsLib.framework 0x000000010014117c DialogGenericAnnoy::DoDialog(short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned char*) + 44

      32  com.adobe.AfterEffectsLib.framework 0x00000001002a433f AnnoyUserPlus(int, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned char*) + 399

      33  com.adobe.AfterEffectsLib.framework 0x0000000100260dfe __gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > std::search<__gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, __gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >(__gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, __gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, __gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, __gnu_cxx::__normal_iterator<unsigned short const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >) + 7214

      34  com.adobe.AfterEffectsLib.framework 0x000000010024fc85 CEggApp::PerformDeferredTask() + 53

      35  com.adobe.AfterEffectsLib.framework 0x00000001000ac6aa GetAECocoaApplication() + 3130

      36  com.adobe.dvacore.framework   0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

      37  com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780

      38  com.adobe.dvacore.framework   0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136

      39  com.adobe.AfterEffectsLib.framework 0x00000001000ac4f7 GetAECocoaApplication() + 2695

      40  com.apple.Foundation           0x00007fff8b17d953 __NSFireTimer + 95

      41  com.apple.CoreFoundation       0x00007fff978552e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

      42  com.apple.CoreFoundation       0x00007fff97854f73 __CFRunLoopDoTimer + 1059

      43  com.apple.CoreFoundation       0x00007fff978c853d __CFRunLoopDoTimers + 301

      44  com.apple.CoreFoundation       0x00007fff97810608 __CFRunLoopRun + 2024

      45  com.apple.CoreFoundation       0x00007fff9780fbd8 CFRunLoopRunSpecific + 296

      46  com.apple.HIToolbox           0x00007fff956b556f RunCurrentEventLoopInMode + 235

      47  com.apple.HIToolbox           0x00007fff956b51ee ReceiveNextEventCommon + 179

      48  com.apple.HIToolbox           0x00007fff956b512b _BlockUntilNextEventMatchingListInModeWithFilter + 71

      49  com.apple.AppKit               0x00007fff9205a9bb _DPSNextEvent + 978

      50  com.apple.AppKit               0x00007fff92059f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

      51  com.apple.AppKit               0x00007fff9204fbf3 -[NSApplication run] + 594

      52  com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65

      53  com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894

      54  com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      55  com.adobe.AfterEffects         0x000000010000333e main + 1838

      56  com.adobe.AfterEffects         0x0000000100002c04 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff90001232 kevent64 + 10

      1   libdispatch.dylib             0x00007fff8fc70a6a _dispatch_mgr_thread + 52

        • 1. Re: After Effects CC Crashes (incl crash report)
          Todd_Kopriva Level 8

          The first obvious problem is that you are using version 13.0.2, so you are several bug-fix updates behind. Start by installing the 13.2 update.

          http://adobe.ly/DVA_updates

          • 2. Re: After Effects CC Crashes (incl crash report)
            alcider73644599 Level 1

            Update done. Did´t work.

             

            Process:               After Effects [1210]

            Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

            Identifier:            com.adobe.AfterEffects

            Version:               13.2 (13.2)

            Code Type:             X86-64 (Native)

            Parent Process:        ??? [1]

            Responsible:           After Effects [1210]

            User ID:               501

             

             

            Date/Time:             2015-06-08 19:00:06.832 +0300

            OS Version:            Mac OS X 10.10.3 (14D136)

            Report Version:        11

            Anonymous UUID:        AC640D26-6B5A-AC78-C446-6293AB2F1128

             

             

             

             

            Time Awake Since Boot: 17000 seconds

             

             

            Crashed Thread:        0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000ffffffff

             

             

            VM Regions Near 0xffffffff:

            -->

                __TEXT                 0000000100000000-0000000100005000 [   20K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   libstdc++.6.dylib             0x00007fff8d746891 0x7fff8d746000 + 2193

            1   com.adobe.dynamiclink.framework 0x0000000104b7faa4 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

            2   com.adobe.AfterEffectsLib.framework 0x0000000100710d00 CProject::UpdateMenus() + 1968

            3   com.adobe.AfterEffectsLib.framework 0x00000001006d87d9 COutlineDir::UpdateMenus() + 41

            4   com.adobe.AfterEffectsLib.framework 0x000000010031c57e CDocument::UpdateMenus() + 14

            5   com.adobe.AfterEffectsLib.framework 0x00000001006e182a COutlinePano::UpdateMenus() + 42

            6   com.adobe.AfterEffectsLib.framework 0x000000010070d004 CPOutlinePano::UpdateMenus() + 52

            7   com.adobe.AfterEffectsLib.framework 0x000000010031362b CBartender::UpdateAllMenus() + 651

            8   com.adobe.AfterEffectsLib.framework 0x00000001001f6317 ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 967

            9   com.adobe.AfterEffectsLib.framework 0x00000001001f8526 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

            10  com.adobe.AfterEffectsLib.framework 0x000000010018d8b0 EGG_ScProgressDialog::~EGG_ScProgressDialog() + 128

            11  com.adobe.AfterEffectsLib.framework 0x00000001006feb43 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 323

            12  com.adobe.AfterEffectsLib.framework 0x0000000100700537 CPDir::DoSave(int) + 71

            13  com.adobe.AfterEffectsLib.framework 0x00000001007006d7 CPDir::DoSaveAs(FILE_Spec*) + 183

            14  com.adobe.AfterEffectsLib.framework 0x00000001002bc5ea TestEmergencyUnhandledExceptionHandler() + 2602

            15  com.adobe.AfterEffectsLib.framework 0x00000001002bb95e SetupEmergencyUnhandledExceptionHandler(bool) + 542

            16  U.dylib                       0x000000010304ad6a Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 74

            17  U.dylib                       0x0000000103088083 SetupHardwareExceptionHandling(bool) + 419

            18  com.adobe.dvacore.framework   0x00000001036160b1 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 417

            19  libsystem_platform.dylib       0x00007fff91314f1a _sigtramp + 26

            20  libstdc++.6.dylib             0x00007fff8d746891 0x7fff8d746000 + 2193

            21  com.adobe.dynamiclink.framework 0x0000000104b7faa4 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

            22  com.adobe.AfterEffectsLib.framework 0x0000000100710d00 CProject::UpdateMenus() + 1968

            23  com.adobe.AfterEffectsLib.framework 0x00000001006d87d9 COutlineDir::UpdateMenus() + 41

            24  com.adobe.AfterEffectsLib.framework 0x000000010031c57e CDocument::UpdateMenus() + 14

            25  com.adobe.AfterEffectsLib.framework 0x00000001006e182a COutlinePano::UpdateMenus() + 42

            26  com.adobe.AfterEffectsLib.framework 0x000000010070d004 CPOutlinePano::UpdateMenus() + 52

            27  com.adobe.AfterEffectsLib.framework 0x000000010031362b CBartender::UpdateAllMenus() + 651

            28  com.adobe.AfterEffectsLib.framework 0x00000001001f6317 ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 967

            29  com.adobe.AfterEffectsLib.framework 0x00000001001f8526 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

            30  com.adobe.AfterEffectsLib.framework 0x000000010013d514 DialogEveBase::DoModalDialog(short, bool) + 500

            31  com.adobe.AfterEffectsLib.framework 0x00000001001b3ca6 DialogWelcomeScreen::DoDialog(short, short*, short*) + 38

            32  com.adobe.AfterEffectsLib.framework 0x00000001000e5000 DoWelcomeScreen(bool) + 592

            33  com.adobe.AfterEffectsLib.framework 0x000000010024732c CEggApp::Dawdle(int*) + 684

            34  com.adobe.AfterEffectsLib.framework 0x000000010030f956 CApplication::Idle(EventRecord*) + 70

            35  com.adobe.AfterEffectsLib.framework 0x0000000100325a50 CSwitchboard::DoIdle(EventRecord*) + 48

            36  com.adobe.AfterEffectsLib.framework 0x0000000100325042 CSwitchboard::IdleTimerFunc(CSwitchboard*) + 194

            37  com.adobe.AfterEffectsLib.framework 0x00000001000ae099 GetAECocoaApplication() + 3081

            38  com.adobe.dvacore.framework   0x000000010344abac int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

            39  com.adobe.AfterEffectsLib.framework 0x000000010027e264 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780

            40  com.adobe.dvacore.framework   0x000000010344acf8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136

            41  com.adobe.AfterEffectsLib.framework 0x00000001000adef7 GetAECocoaApplication() + 2663

            42  com.apple.Foundation           0x00007fff8b17d953 __NSFireTimer + 95

            43  com.apple.CoreFoundation       0x00007fff978552e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

            44  com.apple.CoreFoundation       0x00007fff97854f73 __CFRunLoopDoTimer + 1059

            45  com.apple.CoreFoundation       0x00007fff978c853d __CFRunLoopDoTimers + 301

            46  com.apple.CoreFoundation       0x00007fff97810608 __CFRunLoopRun + 2024

            47  com.apple.CoreFoundation       0x00007fff9780fbd8 CFRunLoopRunSpecific + 296

            48  com.apple.HIToolbox           0x00007fff956b556f RunCurrentEventLoopInMode + 235

            49  com.apple.HIToolbox           0x00007fff956b52ea ReceiveNextEventCommon + 431

            50  com.apple.HIToolbox           0x00007fff956b512b _BlockUntilNextEventMatchingListInModeWithFilter + 71

            51  com.apple.AppKit               0x00007fff9205a9bb _DPSNextEvent + 978

            52  com.apple.AppKit               0x00007fff92059f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

            53  com.apple.AppKit               0x00007fff9204fbf3 -[NSApplication run] + 594

            54  com.adobe.AfterEffectsLib.framework 0x000000010030f5d1 CApplication::Run() + 65

            55  com.adobe.AfterEffectsLib.framework 0x000000010027d25b MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 875

            56  com.adobe.AfterEffectsLib.framework 0x000000010027cebb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

            57  com.adobe.AfterEffects         0x000000010000310e main + 1838

            58  com.adobe.AfterEffects         0x00000001000029d4 start + 52

             

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib         0x00007fff90001232 kevent64 + 10

            1   libdispatch.dylib             0x00007fff8fc70a6a _dispatch_mgr_thread + 52

            • 3. Re: After Effects CC Crashes (incl crash report)
              alcider73644599 Level 1

              I rebooted, everything works fine now! Thanks !