Quickbooks and Adobe Acrobat Reader DC do not seem compatible.

[DianeBarPet]

Ever since updated to Adobe Reader DC, my Quickbooks software (updated to 2015 release) does not recognize that I have Adobe Reader software installed and continually prompts me to install Adobe Reader in order to view previous sales tax returns.

Any help would be greatly appreciated!!

[Anubha_Goel · Accepted solution]

Hey dianebarpet,

Thank you for posting on Adobe forums.

Could you please try uninstalling and reinstalling Adobe Reader and try again.

Refer: https://get.adobe.com/reader/otherversions

What is your OS Version? Also, let me know when exactly do you get this message.

Hope to hear from you.

Regards,

Anubha

[lisaellensegal]

I have the same issue.  Windows 7, Adobe CC and Quickbooks.  All Adobe products updated.  I have acrobat dc.  I open quickbooks, try to save as pdf and it just gets hung up.  It worked for years.  This is totally new (week or so).  I've tried a couple of fixes with no success.  can you help?

[lisaw55181047]

This seems to be an issue with Adobe Reader. I have Windows 10 and am having the same problems with different versions of quickbooks. I tried uninstalling adobe reader and went to above website but when I put in Windows 10 as my operating system and English as language the only option for software is the Reader.

Help!

[donna_leeo40819504]

I am having same issue.  PDF does not work with my Windows 10 when I use QuickBooks version 2017.  My error states that I do not have the PDF Converter installed.  What is that?  I have Acrobat DC installed.  It works on everything except when rying to send e-mails and reports from QuickBooks.  QuickBooks has no answer to this problem and neither does Adobe!

[DianeBarPet]

Thank you!  Using your link, I have downloaded an older version (not DC) and Quickbooks is able to recognize it.  I am running Windows 8.1

[Anubha_Goel]

Hey DianeBarPet

That's great

Thanks for your response.

Regards,

Anubha