3 Replies Latest reply on Jun 10, 2015 5:20 AM by Sheena Kaul

    Adobe Creative Cloud Won't Allow Me To Use the Program that I PAID for


      About a month ago, I had used a Trial version of Adobe After Effects using Creative Cloud.

      Since I liked it, I decided to use the Monthly Plan. After buying it, I received an email saying that the purchase has been confirmed.


      But when I opened up Creative Cloud, this is what I see

      Screen Shot 2015-06-10 at 12.59.07 PM.png


      Confused, I tried signing in and out of Creative Cloud, and it still won't let me open the app.

      It says that I need to give a Redemption Code or  a Serial Number, but I didn't receive one in my email. It's INFURIATING.


      If someone could tell me what to do I would be very greatful