0 Replies Latest reply on Jun 10, 2015 9:28 AM by sallyc69139777

    Cannot get past splash screen of Lightroom CC. HELP PLEASE

    sallyc69139777

      Hi. Greetings from Spain. I have downloaded the creative cloud application and paid for the $10/month service with access to all Adobe programs. I successfully downloaded Photoshop, but not Lightroom CC. I cannot get past the splash screen. An error pops up that says - "Lightroom quit unexpectedly. Click Reopen to open the application again. Click report to see more detailed information and send a report to Apple." I have exhausted all options and sent Apple a hundred reports. I have uninstalled and reinstalled the Lightroom and the Creative Cloud app. I have signed in and out of the app. I have renamed folders, SLStore to SLStoreold and SLCache to SLCacheold.  Then I went to download an earlier version - Lightroom 5. It opened and then an error message said  - " an error occurs when attempting to change modules."

       

      Are there any other suggestions out there? Please HELLO Adobe is there a human on the other end?!! Thank you in advance.