5 Replies Latest reply on Jun 11, 2015 1:11 PM by Steve Grisetti

    Program keeps freezing and crashing.

    beccae7956336

      I have been trying to edit a video for a couple of days now, but every time I try, the program will freeze. The video will stop playing and the play button will not work. The program eventually has to close.

       

      I have tried shutting down my computer and ending the program several times. I have the newest update of Adobe on my computer.

       

      I am really frustrated because a ton of my work didn't get saved one of the times I had tried to edit the video, even though I was constantly hitting the save button. I do not think the issue is with my video file because, when I try to edit any video, the program freezes and crashes. I love Adobe Premiere Elements, and I have had it for a couple of years now, but this is really frustrating! Please help!