From where did you download your installation files?
At this time, do you have the purchased serial number for Premiere Elements 13?
Please be sure to disable antivirus and firewall(s) before your downloads and installs. Akamai is particularly prone to problems with firewall(s).
On your computer, did you end up with two files - exe (extractor file) and .7z (program). You need to open the exe first. After it does the extraction, typically the installation phase is triggered automatically.
Please consider and supply more information.
Depending on your details, I can give you alternative place (s) from which to download Premiere Elements installation files into which you can insert your purchased serial number, if you have been given one.
Any questions or need clarification, please do not hesitate to ask.
Hi ATR! I downloaded these from an email from I received from Adobe after I ordered. Yes, I have the serial numbers. I am using webroot as my security - included with my laptop purchase. Thanks for your help! I really appreciate it!
You can try the download of installation files from Adobe using the following
And, at installation, insert your purchased serial number.
Remember, you should end up download 2 files to your computer, the exe and 7z. Since the exe can be sensititve to the firewall(s), I would do this with antivirus and firewall(s) disabled. Before download, make sure you pick the files that are for your computer operating system - 32 bit or 64 bit Windows. Look for a 32 or 64 in the file name of each.
Once on the computer, you open the exe to do extraction and, when that is complete, the install of the program should be triggered automatically.
If you have problems with the install, a good place to get alternative installation files is from
Just be careful in carrying out the web site's "Note: Very Important Instructions" to avoid Access Denied Message.
Remember, you will be directed to Adobe for authentication but, after that, you click on the web sites links for the files that are downloaded.
Please update us on your progress as your schedule permits.