1 Reply Latest reply on Jun 11, 2015 9:51 AM by m_vargas

    macbook air won't finish flash install

    lisajdt79258339
    lisajdt79258339 Jun 10, 2015 5:12 PM

      new macbook air 11"(i5, 4GB ram) running yosemite. when I download the dmg it verifies, starts the install and gets about halfway and bonks. nonspecific error message that sends me back to try again. Adobe forums tell me to look for previous versions in the file hierarchy, but nothing Flash or Shockwave even exist...anywhere. NEED some relief.....any help is appreciated!

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        • 1. Re: macbook air won't finish flash install
          m_vargas Adobe Employee
          m_vargas Employee Jun 11, 2015 9:51 AM (in response to lisajdt79258339)

          Hi lisajdt79258339,

           

          Please do the following:

          • post a screenshot of the error message (see The specified item was not found.)
          • Provide all 4 installer log files as listed in this FAQ: Where do I find the Flash Player installation log on the Macintosh?
            • Please read through the FAQ in its entirety before doing anything.  This will prevent you from running the installer multiple times to obtain all log files with the requested information.
            • For the last 2 files in the list (Adobe_ADM.log and Adobe_GDE.log) please follow the instructions to enable verbose logging before running the installer again.

           

          After running the installer again and obtaining all 4 files, please upload them using the instructions here The specified item was not found.

           

          Thank you,

           

          Maria