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acrobat 9 pro serial number

Guest
Jun 11, 2015 Jun 11, 2015

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When attempting to open Acrobat 9 Pro now, I get a message asking me for my serial number. Either that or to open another registered product from CS5. I do that, and nothing happens. I get the same message. I've gone through the serial number locator and put in my serial number, and i get a message that the serial number is incorrect. All of my other programs are working just fine, I simply need Acrobat Pro to work. Can anyone help or point me to a resolution for this?

Thank you.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Expert , Jun 13, 2015 Jun 13, 2015

this confirms that you should have (and will need) a separate acrobat pro 9 serial number, CS5 Design Premium release notes

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Community Expert ,
Jun 11, 2015 Jun 11, 2015

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did you install acrobat 9 using a suite's (eg, master suite), not the stand-alone acrobat 9,  installation files?

do you have a serial number for a suite (eg, master suite)?

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Guest
Jun 11, 2015 Jun 11, 2015

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‌kglad... Yes, I installed it as a part of CS5 (it has a separate CD).

I got the serial number from the suite installation, but it says that it's wrong.

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Community Expert ,
Jun 11, 2015 Jun 11, 2015

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i didn't understand where you got that serial number, but here are the places to check - Find your serial number

and if you purchased from or registered with adobe, Adobe ID

or you have some parts of the suite installed and working on a win os, and only acrobat is complaining, Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration informati...

otherwise, Error "The serial number is not valid for this product" | Creative Suite

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Guest
Jun 11, 2015 Jun 11, 2015

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‌ ok. I've done some of these already. I'll try the remaining one. Thanks for the assistance!

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Community Expert ,
Jun 11, 2015 Jun 11, 2015

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you're welcome.

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Guest
Jun 12, 2015 Jun 12, 2015

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I've tried all of the above and nothing is working. Let me make sure I've given you all the info:

1. I have Adobe CS5 installed (with all original box/disc).

2. It came with three discs (install, Acrobat 9 Pro and a content disc)

3. I only have a product code that came with the box set.

4. I looked online and got my serial number, but it doesn't apply to Acrobat (there's a big red x when I enter it)

5. I've tried all of the option you listed above, with no results

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Community Expert ,
Jun 12, 2015 Jun 12, 2015

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what cs5 suite do you have?

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Guest
Jun 12, 2015 Jun 12, 2015

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‌ design premium

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Community Expert ,
Jun 12, 2015 Jun 12, 2015

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start your cs5 design premium installation.  choose a custom installation and install acrobat pro 9 from your design premium disk.

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Guest
Jun 12, 2015 Jun 12, 2015

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I'm unable to do a custom install. I don't have that option. (I could only customize these particular program installs)

Here's what my install screen looks like right now:

CS5 Install Screen.png

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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acrobat pro 9 is supposed to be part of that suite but if the installation files are on a separate disk like you describe it has a different serial number from the cs5 suite.

check your account for its serial number if you can't find documents with it, Adobe ID

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Guest
Jun 13, 2015 Jun 13, 2015

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I did that... no dice. Just the serial for the entire suite. I don't have a serial printed on the back of my CD jacket like they say, and the identity website says it doesn't have my product code.

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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this confirms that you should have (and will need) a separate acrobat pro 9 serial number, CS5 Design Premium release notes

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Guest
Jun 13, 2015 Jun 13, 2015

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OK... so I guess my last question is, would someone at Adobe be able to give me that serial number? (Since I've had it before, I really don't want to have to purchase one).

As an aside, I have to say that you have been SO MUCH more helpful/informative than the phone service (who just said we don't support this and disconnected me) and the online chat folks (who don't have nearly the info you have). I really appreciate your time helping me with this.

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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chat is your best bet, but you have to be lucky.  adobe doesn't support cs5 so they don't have to help even if they can.

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Guest
Jun 13, 2015 Jun 13, 2015

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Alright... thanks a million for your assistance!

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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you're welcome.

and i wouldn't give up if one person refuses to try to help.  try another chat.  it just takes one sympathetic person to make the extra effort and you may get lucky.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Hi, I have the same problem. Could you share how to fix it?

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New Here ,
Apr 26, 2016 Apr 26, 2016

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I made an effort to figure this out.

If you have the student/teacher edition of Adobe Creative Suite, I believe any edition, you had to verify you were at student at this exact web address: http://www.identit-e.com/adobe

If you have your product ID (which is clearly written on the packaging or in your email...NOT your serial number) - and you're either still a student or smart enough to figure out what email address you used when you purchased/verified (your school email address) - you can try to verify again and it will say it's already been confirmed. Then you can click to see confirmation details and VOILA, BOTH serial numbers are listed. I have not received my serial number for Acrobat Pro 9 anywhere else, so I guess this is the only place you will find it if you have the student/teacher edition

Happy hunting!

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