0 Replies Latest reply on Jun 11, 2015 11:17 AM by 30_generation

    Premiere Elements 13 Organizer will not import .mov files

    30_generation

      Premiere Elements 13's "Organizer" will not import .mov files from my Nikon D610 (H.264 1920x1080 24fps) into my catalog.  Organizer detects the presence of new .mov files, attempts to import them, but eventually returns an "Import Failed" error.  However, I can manually add the .mov files to Video Editor and view the videos with no issues within Video Editor.  Likewise, I have no issues editing/rendering these .mov files within Video Editor.

       

      Any thoughts on what would prevent Organizer from importing the files?  What can I do to correct this error?

       

      Here are some specs for my system:

       

      QuickTime V 7.7.6

       

      Elements Organizer 13.0.0.0

      Core Version: 13.0 (20140831.m.62014)

      Language Version: 13.0 (20140831.m.62014)

       

      System:

      Operating System Name: Windows 7 64-bit

      Operating System Version: 6.1 Service Pack 1

      System Architecture:

      Built-in Memory: 8GB

      Free Memory: 5.8GB

      CPU: AMD FX 6300 6.3 GHz

       

      Important Drivers / Plug-ins / Libraries:

      Microsoft DirectX Version: 9.0