I looked up the info and found this link. I noticed step 4 doesn't appear for me on my account: https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
That is the same link I supplied in my question. I followed the instructions on that link. But the step 4 on that page of instructions does not appear on my account when I follow the instructions exactly. Is there anyone that can help me in real time and in real life?