3 Replies Latest reply on Jun 12, 2015 6:05 AM by Sheena Kaul

    Unable to install the latest version of CC desktop app in Windows

    RaghuKumar Level 1

      I am unable to install the latest version (2.1.0.108) of the Adobe Creative Cloud desktop app in Windows.

       

      Here is what happens - After I click the install button, it shows *Installing Update*, but doesn't go beyond 2% and I see this message below - Trying to connect to the server.

       

      I am using Windows 7 Ultimate.

       

      This appears to be a problem only in Windows as I managed to successfully install the update on my MacBook Pro.

       

      Can you please look into this right away? I am having issues with TK and syncing due to this.

       

      Regards,

      RK