Sorry to hear that you are facing this issue.
For diagnosing the problem, I would appreciate if you could share the logs from your machine. You can use the Log Collector Tool and upload the zip file created on the desktop to a file sharing service of your choice. Send me the link for the file to download. I am giving you my email id in a private message on this forum.
Creative Cloud Quality Lead Engineer
Please refer to the help document below:
You may also refer to the threads below where this issue has been addressed: