0 Replies Latest reply on Jun 11, 2015 11:03 PM by requiredfield

    Digital Editions 4.0.3 installation problem


      ADE 4.0.3 will not install on my XP SP3 machine. First I uninstalled ADE 3.x. The ADE_4.0_Installer.exe does its thing. (One oddity is that the installer zips along until it extracts the file SymCCIS.dll but it eventually finishes.) I click the Close button, a message box follows: migration has encountered a problem and needs to close... At this point ADE is partially installed and doesn't work.


      The Event Viewer show a NET Runtime error, Event ID 1026.

      Application: migration.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: System.DllNotFoundException


            (a lot of info from the stack follows)


      This happens regardless of what I try. Some of the failed sequences I've tried are:

      1. Follow suggested steps from Adobe. Downloaded the installer with 3 different browsers. The 3 files are identical.

      2. Turned off firewall and virus scanner.

      3. Tried to install in Safe Mode.

      4. Ran Windows Update and installed all available updates.


      The routine is pretty much the same. Make a change on my system, install fails, remove program, reboot. Any suggestions for breaking out of this loop?