Please Sign Out & Sign In again using your Adobe ID in the Adobe acrobat Reader DC app on your iPad.
Make sure that you have the latest update installed of Adobe Acrobat Reader DC app.
Let me know if the issue persist.
[topic moved to Reader/Acrobat DC for Mobile forum]
Hi. Thanks for your reply.
We are unable to load the account page from within the app whilst on mobile data, it just spins round loading. Go onto WiFi it loads. Very frustrating as it worked fine a week or so ago.
You can try to uninstall & reinstall the app.
Let me know how it goes.
Please note that if you uninstall any iOS app, iOS (the operating system) will erase all of the associated app data including documents and preferences.
Please make sure to have the backup copies of your local PDF documents before uninstalling the Reader app.
Restarting your iPad may help.
(which is quick and easy)
However, I do not recommend uninstalling & re-installing the app in this particular case.
Do you experience the same problem with other iPads or iPhones? Or does the problem happen only with the iPad (Cellular + Wi-Fi)?
Thanks for your suggestions. After trying ever conceivable solution I finally decided to get the network (EE) involved and it turned out that they had accidentally blocked the site during some network settings. Since they rolled back the settings we can now access the document cloud!
Thank you for all your help.