3 Replies Latest reply on Jun 14, 2015 9:13 AM by Sheena Kaul

    error 15

    Tim Donahue

      Every time I attempt to  install Muse CC (2014.3), the installer reaches 42% and then fails giving me the following error: Installation failed. Installation encountered an error. Please restart your system and try again (15).

      When I click on the "More Information " link, it opens a browser window with the following:

      Exit Code: 15

      Please see specific errors below for troubleshooting. For example, ERROR:

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s)

       

      -------------------------------------------------------------------------------------

      I have restarted the system, uninstalled and reinstalled Creative Cloud and tried to install after opening my computer (Mid 2010 27" iMac, running system 10.10.3) in safe mode.