Premiere Elements 9 on Windows 8.1 (assumed 64 bit)
Have you updated 9.0 to 9.0.1 using
Were are these music files coming from? iTunes? And, if so, how old are they?
What Timeline track is involved - numbered Audio Track, Narration Track, or Soundtrack?
Please describe your situation....what physically happens when you write "I can no longer add audio." What happens to block that?
a. the file cannot be moved from the project media area to the Timeline audio track?
b. you can drag the audio file to the Timeline but get no sound at playback
We will be watching for your follow up details and then decide what next.
Thanks for responding:
The music files are coming from an external drive. They were originally from CDs. The files play on the windows player. It doesn't matter what track I try to put it on, the window pops up as soon as I highlight the audio I have selected.I have three tracks from before this error occurred, already in the project media, but when I click on them, the window from the external drive comes up with the statement, "Cannot locate some files." I click on the song I want, and then the error codec window appears.I downloaded the 9.1 update, but I don't know how to apply it.
Thanks for you help.
Thanks for the reply.
With the 9.0.1 Update...just download and install it. You can do that with Premiere Elements 9 closed. Where are you running into problems doing that?
Is it the unzipping the download a problem?
Right click the downloaded zip file and select Extract All and then follow the on screen directions.
For troubleshooting purposes, take a few of these music file, move them to the Music Folder on the Local Disk C, and then import them into your Premiere Elements 9.0/9.0.1 on Windows 8.1 64 bit computer. Problem gone?
Premiere Elements has problems with copyright files so also check any right to use issues even if the music was purchased.
Depending on your results, we may want to take a music file into iTunes and export it as WAV version file. And then bring the iTunes WAV version edition into Premiere Elements Add Media/Files and Folder/Project Assets to Timeline audio track.
Please review and consider, and then we will decide what next if necessary.
Thanks. The audio works when I copy it to my computer.
Thanks for the reply, but could you clarify.
Did you mean that the audio plays back from the computer hard drive save location, but still does not play back when imported into a Premiere Elements project with Premiere Elements' Get Media/Files and Folders? Or, something else?
Did you go through all of the post 3 suggestions, and did none have any impact on the audio issue?
Thanks. Just want to make sure you are OK or whether we need to plan more troubleshooting strategy.