Are you trying to install from Website or Adobe Creative Cloud application ?
If you had installed Adobe Creative Cloud desktop application , launch it and Sign in.
once signed in , click on Apps tab menu .
Once the apps list is loaded locate Photoshop and Lightroom apps and then click on Install button next to it.
Location of Adobe Creative Cloud : C : > Program Files(x86) > Adobe > Adobe Creative Cloud > ACC > Creative Cloud .
For more details refer the above 2 links mentioned in the previous post
This is where I have the problem. The screen shot you have shown has the menu bar with Home Apps Assets and Community listed. When I open Creative cloud this menu does not appear.
Are you getting blue spinning wheel in the middle of blank page ?
No just the blank page. I even uninstalled and repeated the process with the same result
Follow below steps :
Quit Adobe Creative Cloud application .
End all Adobe related processes from Task Manager like Creative Cloud , CoreSync, Armsvc...etc
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Once you had deleted Opm.db file , Disable Anti-Virus and Firewall temporarily.
Then launch Adobe Creative Cloud application and check .
Still same ??
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
First set of instructions has worked and am now in the process of downloading Photoshop. Thanks very much for your help
You are welcome