1 Reply Latest reply on Jun 13, 2015 6:40 AM by A.T. Romano

    Stuck on Online Content download (for a video story template)

    mmmitchell8

      So I am a new user trying to create a video story.  Picked the template I want and got the online Download screen but.... the par has not moved for me in like forever.   No down template downloaded.  Now what?

        • 1. Re: Stuck on Online Content download (for a video story template)
          A.T. Romano Level 7

          mmmitchell8

           

          What computer operating system?

           

          What template did you select? What is your Internet speed? Does the problem exist if you open a new project? Does the problem exist with antivirus and firewall(s) disabled?

           

          a. in the computer default browser, clear the Cached Web Content (Options/Advanced/Network)

          b. switch to another default browser

          c. In Premiere Elements, refresh the Online Services - Edit Menu/Preferences/Web Sharing

           

          Let us start here and then decide what next.

           

          Thank you.

           

          ATR