4 Replies Latest reply on Jan 4, 2007 1:58 AM by CraigCC

    Reserialization

    susan12369
      I received a reserialization email from Adobe with a new serial number for Robohelp office, but with no instructions. Do I need to uninstall Robohelp and then reinstall it and enter the new serial number, or is there another way to do it without uninstalling?

      Thanks
        • 1. Re: Reserialization
          CraigCC Level 2
          Hi Susan,

          Did the email say why you have been given the new serial number?
          What version are you using?

          If it is a new serial number, you will need to uninstall and reinstall. Make sure you have admininstrator privileges when you do this. If it is a new 'activation code' that is a little different. You will only need to enter the activation code when requested to do so at start up. Or click on the Help menu and select Activate.

          However, I'm curious why you have been asked to enter a new serial number, was there no explanation?

          thanks
          Craig
          • 2. Re: Reserialization
            susan12369 Level 1
            The serial number I had been using was not working, so they sent me the new serial number (definitely serial number, not activation number). The CD I have is for Version 2002, and I'm really hoping this new serial number will work with it! The reserialization email they sent indicates "RoboHelp Office, 5.0, Windows, Universal English", so hopefully that work, and from your email it sounds like I definitely need to uninstall and reinstall.

            Thanks for the quick response.
            • 3. Re: Reserialization
              Peter Grainge Adobe Community Professional (Moderator)
              That doesn't sound right but RH will soon make it clear whether or not it is acceptable. I think you will be going back to Adobe to explain different versions to them though!

              • 4. Re: Reserialization
                CraigCC Level 2
                Yep, as Peter says, go back to Adobe. Also, if you are doing a full reinstall, you need to be re-install the Robohelp SR2 patch. This is still available on the Adobe Site.

                http://www.adobe.com/support/robohelp/downloads/sr/ver92/sr1.html

                Good luck
                Craig