Thread moved from Adobe Captivate forum to Premiere Elements forum.
Have you ensured you have the latest version of Quicktime from Apple, per the program's requirements?
What version of Premiere Elements and on what computer operating system is it running?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements? If not, please do that first.
What are the properties of the iPad video, and was your video recorded with a variable frame rate? Premiere Elements (any version) does not fare well with video recorded with a variable frame rate. The symptoms range from Timeline audio out of sync to not being able to import the file at all. In this type of situation, the answer is usually to take the video in the free HandBrake program to obtain a H.264.mp4 version with a constant frame rate.
But, please clarify your problem...
1. When you import the iPad video into Premiere Elements, what is missing from the playback, the video or the audio or both. Please confirm. Any error messages?
Let us start hear, and then decide what next based on the details in your reply. If none of the above targets your issue, then we will plan more troubleshooting strategy based on your details.
I did the most simplest fix suggested by my husband. I restarted my computer and it worked!
My husband suggested I restart my computer and it worked! He was right!
Thank you for the follow up with the great news that you resolved your own Premiere Elements issue.
If the problem should reappear (hope not), please do not hesitate to revisit your thread with details requested to help us help you.
The important matter is that you are now moving forward in your Premiere Elements projects. Always great news.