2 Replies Latest reply on Mar 16, 2016 1:42 PM by Tariq Dar

    To create pdf

    esterb54763822

      I Already paid the subscription why i still cannot create PDF?

        • 1. Re: To create pdf
          MobileDeveloperCK Adobe Employee

          Hi,

           

          Which subscription did you purchase?  Can you check your receipt/confirmation email?  Is it "Adobe Export PDF", "Adobe PDF Pack", or "Adobe Acrobat Pro DC"?

           

          How many hours/days ago did you purchase the subscription?

           

          Which app are you using?  Is it the desktop Reader app for a Windows/Mac computer or the mobile Reader app for an iPad/iPhone or Android tablet/phone?

           

          Can you also make sure that you have signed in with the same Adobe ID that you used to purchased the subscription?

           

          Thank you.

          • 2. Re: To create pdf
            Tariq Dar Adobe Employee

            Hi Ester,

             

            I see that you had Adobe PDF Pack subscription, but it seems that got expired on 19 Sept 2015.

             

            And i wasn't able to find any other subscription under the email Id, using which you are logged on Adobe forums.

             

             

            ~ Tariq .