4 Replies Latest reply on Aug 11, 2015 10:29 AM by poplogik

    Creative Cloud installer unable to access critical file/directory

    poplogik Level 1

      Screen Shot 2015-06-14 at 1.14.39 PM.png

       

      I'm on a Macbook Pro / OSX 10.9.5

       

      Installation is stuck at 72% with the error "Installer was unable to access a critical file/directory. Please try installing again (error code 43)

       

      When I click get help it just send me to this page: Learn & Support

       

      By the way, the installer keeps prompting me to update and there is no way to turn it off. Once the CC app 'learned' it was time to update it restricts access to the standard CC app menu options and you are left with quit, help, or update. There is not mechanism by which to stop the CC app from repeatedly notifying you during the day. Force quitting the app doesn't work either as it opens itself up again after some time and reappears in the toolbar. In the future it would be more workflow friendly to allow us to restrict notifications and the app auto opening even if the app needs updating. Other than that, and this error, my CC experience has been great. Thank you.