3 Replies Latest reply on Jun 15, 2015 8:38 PM by d2media

    After Effects 13.2 Crashing at Startup

    d2media

      Here is the Problem Report, I cant make anything of this and its quite frustrating. Thanks in advance for your help.

       

      Process:               After Effects [1084]

      Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.2 (13.2)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [1084]

      User ID:               501

       

       

      Date/Time:             2015-06-15 16:09:48.598 -0500

      OS Version:            Mac OS X 10.10.3 (14D136)

      Report Version:        11

      Anonymous UUID:        42E8F26A-AD18-CA47-4BF1-BFDE5F7C35F6

       

       

       

       

      Time Awake Since Boot: 2200 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000ffffffff

       

       

      VM Regions Near 0xffffffff:

      -->

          __TEXT                 0000000100000000-0000000100005000 [   20K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libstdc++.6.dylib             0x0000000108a3e891 0x108a3e000 + 2193

      1   com.adobe.dynamiclink.framework 0x0000000104b7faa4 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

      2   com.adobe.AfterEffectsLib.framework 0x0000000100710d00 CProject::UpdateMenus() + 1968

      3   com.adobe.AfterEffectsLib.framework 0x00000001006d87d9 COutlineDir::UpdateMenus() + 41

      4   com.adobe.AfterEffectsLib.framework 0x000000010031c57e CDocument::UpdateMenus() + 14

      5   com.adobe.AfterEffectsLib.framework 0x00000001006e182a COutlinePano::UpdateMenus() + 42

      6   com.adobe.AfterEffectsLib.framework 0x000000010070d004 CPOutlinePano::UpdateMenus() + 52

      7   com.adobe.AfterEffectsLib.framework 0x000000010031362b CBartender::UpdateAllMenus() + 651

      8   com.adobe.AfterEffectsLib.framework 0x00000001001f6317 ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 967

      9   com.adobe.AfterEffectsLib.framework 0x00000001001f8526 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

      10  com.adobe.AfterEffectsLib.framework 0x000000010018d8b0 EGG_ScProgressDialog::~EGG_ScProgressDialog() + 128

      11  com.adobe.AfterEffectsLib.framework 0x00000001006feb43 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 323

      12  com.adobe.AfterEffectsLib.framework 0x0000000100700537 CPDir::DoSave(int) + 71

      13  com.adobe.AfterEffectsLib.framework 0x00000001007006d7 CPDir::DoSaveAs(FILE_Spec*) + 183

      14  com.adobe.AfterEffectsLib.framework 0x00000001002bbcdb TestEmergencyUnhandledExceptionHandler() + 283

      15  com.adobe.AfterEffectsLib.framework 0x00000001002bb95e SetupEmergencyUnhandledExceptionHandler(bool) + 542

      16  U.dylib                       0x000000010304ad6a Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 74

      17  U.dylib                       0x0000000103088083 SetupHardwareExceptionHandling(bool) + 419

      18  com.adobe.dvacore.framework   0x00000001036160b1 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 417

      19  libsystem_platform.dylib       0x00007fff8d420f1a _sigtramp + 26

      20  libstdc++.6.dylib             0x0000000108a3e891 0x108a3e000 + 2193

      21  com.adobe.dynamiclink.framework 0x0000000104b7faa4 dynamiclink::platformutils::GetPathToServer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::string, std::string, unsigned int) + 580

      22  com.adobe.AfterEffectsLib.framework 0x0000000100710d00 CProject::UpdateMenus() + 1968

      23  com.adobe.AfterEffectsLib.framework 0x00000001006d87d9 COutlineDir::UpdateMenus() + 41

      24  com.adobe.AfterEffectsLib.framework 0x000000010031c57e CDocument::UpdateMenus() + 14

      25  com.adobe.AfterEffectsLib.framework 0x00000001006e182a COutlinePano::UpdateMenus() + 42

      26  com.adobe.AfterEffectsLib.framework 0x000000010070d004 CPOutlinePano::UpdateMenus() + 52

      27  com.adobe.AfterEffectsLib.framework 0x000000010031362b CBartender::UpdateAllMenus() + 651

      28  com.adobe.AfterEffectsLib.framework 0x00000001001f6317 ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 967

      29  com.adobe.AfterEffectsLib.framework 0x00000001001f8526 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54

      30  com.adobe.AfterEffectsLib.framework 0x000000010018d8b0 EGG_ScProgressDialog::~EGG_ScProgressDialog() + 128

      31  com.adobe.AfterEffectsLib.framework 0x00000001006fd788 CPDir::OpenFileSpec(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 1272

      32  com.adobe.AfterEffectsLib.framework 0x00000001002486ce CEggApp::OpenDocumentGuts(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 414

      33  com.adobe.AfterEffectsLib.framework 0x0000000100248c2f CEggApp::OpenDocument(FILE_Spec**, unsigned char, unsigned char, unsigned char) + 383

      34  com.adobe.AfterEffectsLib.framework 0x00000001000aec2a GetAECocoaApplication() + 6042

      35  com.apple.AppKit               0x00007fff90fe6878 -[NSApplication(NSAppleEventHandling) _openDocumentURLs:withCompletionHandler:] + 875

      36  com.apple.AppKit               0x00007fff90fe5729 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke + 917

      37  com.apple.AppKit               0x00007fff91167200 __95-[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:]_block_invoke557 + 37

      38  com.apple.AppKit               0x00007fff90ebda59 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140

      39  com.apple.AppKit               0x00007fff90ebd5a1 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798

      40  com.apple.AppKit               0x00007fff91167144 -[NSPersistentUIRestorer finishedRestoringWindowsWithZOrder:completionHandler:] + 1745

      41  com.apple.AppKit               0x00007fff91791922 run_cocoa_block + 41

      42  com.apple.AppKit               0x00007fff911b5f4b __82-[NSPersistentUIRestorer restoreStateFromRecords:usingDelegate:completionHandler:]_block_invoke_2379 + 210

      43  com.apple.AppKit               0x00007fff911b5e42 __99-[NSApplication(NSPersistentUIRestorationSupport) _restoreWindowWithRestoration:completionHandler:]_block_invoke + 368

      44  com.apple.AppKit               0x00007fff911abbc3 -[NSApplication(NSPersistentUIRestorationSupport) _restoreWindowWithRestoration:completionHandler:] + 773

      45  com.apple.AppKit               0x00007fff91165dfc -[NSPersistentUIRestorer restoreStateFromRecords:usingDelegate:completionHandler:] + 1990

      46  com.apple.AppKit               0x00007fff911655b1 -[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:] + 406

      47  com.apple.AppKit               0x00007fff90ebbd17 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 412

      48  com.apple.AppKit               0x00007fff90fe3885 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 306

      49  com.apple.AppKit               0x00007fff90ebb696 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 757

      50  com.apple.Foundation           0x00007fff88f18748 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

      51  com.apple.Foundation           0x00007fff88f185b9 _NSAppleEventManagerGenericHandler + 102

      52  com.apple.AE                   0x00007fff9051b34c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

      53  com.apple.AE                   0x00007fff9051b0c9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

      54  com.apple.AE                   0x00007fff9051afd3 aeProcessAppleEvent + 295

      55  com.apple.HIToolbox           0x00007fff93da3c6e AEProcessAppleEvent + 56

      56  com.apple.AppKit               0x00007fff90eb4eb2 _DPSNextEvent + 2249

      57  com.apple.AppKit               0x00007fff90eb3f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

      58  com.apple.AppKit               0x00007fff90ea9bf3 -[NSApplication run] + 594

      59  com.adobe.AfterEffectsLib.framework 0x000000010030f5d1 CApplication::Run() + 65

      60  com.adobe.AfterEffectsLib.framework 0x000000010027d25b MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 875

      61  com.adobe.AfterEffectsLib.framework 0x000000010027cebb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      62  com.adobe.AfterEffects         0x000000010000310e main + 1838

      63  com.adobe.AfterEffects         0x00000001000029d4 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff8e2e3232 kevent64 + 10

      1   libdispatch.dylib             0x00007fff89431a6a _dispatch_mgr_thread + 52

       

       

      Thread 2:: Dispatch queue: com.apple.root.default-qos

      0   libsystem_kernel.dylib         0x00007fff8e2e3682 read + 10

      1   com.adobe.ASLFoundation.framework 0x0000000104f13dbb ASL::File::Read(void*, unsigned int, unsigned int&) + 699

      2   com.adobe.ImporterMPEG.framework 0x0000000125321d53 QTNativeAudioTrackReader::GetAudio(imImportAudioRec7*) + 1971

      3   com.adobe.ImporterMPEG.framework 0x0000000125312a0c ImporterMPEG::ImporterMPEG::OnImportAudio7(void*, imImportAudioRec7*) + 44

      4   com.adobe.ImporterMPEG.framework 0x000000012531cce6 PrImportModule<ImporterMPEG::ImporterMPEG>::ImportEntry(ASL::ResourceCollection const&, int, imStdParms*, void*, void*) + 342

      5   com.adobe.ImporterMPEG.framework 0x000000012531cafc xImportEntry + 92

      6   com.adobe.ImporterHost.framework 0x00000001071ee101 ML::ImporterModule::CallImportModuleGuarded(int, void*, void*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 273

      7   com.adobe.ImporterHost.framework 0x00000001071e8785 ML::ImporterModule::CallImportModule(int, void*, void*) + 853

      8   com.adobe.ImporterHost.framework 0x00000001071eddec ML::ImporterModule::CallImportModuleInstance(int, void*, void*) + 396

      9   com.adobe.ImporterHost.framework 0x00000001071e38a3 ML::ImporterInstance::CallModule(int, void*) + 211

      10  com.adobe.ImporterHost.framework 0x0000000107167540 ML::AudioImporterStream::GetAudio(MF::BinaryData const&, AR::AudioBuffer&, dvamediatypes::TickTime const&, bool) + 320

      11  com.adobe.ImporterHost.framework 0x000000010724852a ML::ImportedAudioSource::Process(int, dvacore::utility::ImmutableString const&) + 1546

      12  com.adobe.ImporterHost.framework 0x000000010723350f ML::AudioSourceQueue::DoSingleProcess(ASL::InterfaceRef<ML::AudioSourceImpl, AR::IAudioSourceFile> const&) + 303

      13  com.adobe.ImporterHost.framework 0x0000000107233064 ML::AudioSourceQueue::Process() + 772

      14  com.adobe.dvacore.framework   0x00000001034f269c boost::function0<void>::operator()() const + 28

      15  com.adobe.dvacore.framework   0x00000001034f156c dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> >::CallFunctionWithExceptionHandler(boost::function<void ()> const&) + 12

      16  com.adobe.dvacore.framework   0x00000001034f03ed dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> >::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymou s namespace)::AllocatedFunctionWithSerialNumber> > > const&) + 189

      17  com.adobe.dvacore.framework   0x0000000103505f8f dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::fun ction<void ()> > const&) + 31

      18  com.adobe.dvacore.framework   0x0000000103505c7f dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15

      19  libdispatch.dylib             0x00007fff8942ec13 _dispatch_client_callout + 8

      20  libdispatch.dylib             0x00007fff8943188f _dispatch_root_queue_drain + 935

      21  libdispatch.dylib             0x00007fff8943ffe4 _dispatch_worker_thread3 + 91

      22  libsystem_pthread.dylib       0x00007fff8fea3637 _pthread_wqthread + 729

      23  libsystem_pthread.dylib       0x00007fff8fea140d start_wqthread + 13

       

       

       

      TOTAL, minus reserved VM space      6.3G

       

       

       

      Model: MacPro6,1, BootROM MP61.0116.B11, 12 processors, 12-Core Intel Xeon E5, 2.7 GHz, 64 GB, SMC 2.20f18

      Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

      Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

      Memory Module: DIMM1, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020

      Memory Module: DIMM2, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020

      Memory Module: DIMM3, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020

      Memory Module: DIMM4, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.15.166.24.3)

      Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en2

      PCI Card: AMD FirePro D700, Display Controller, Slot-2

      PCI Card: AMD FirePro D700, Display Controller, Slot-1

      PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@237,0,0

      Serial ATA Device: APPLE SSD SM1024F, 1 TB

      USB Device: Hub

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: My Passport 071D

      USB Device: External HDD

      FireWire Device: Vendor 0x1F2 Device 0x100800, 0x1F2, Up to 400 Mb/sec

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

      Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

      Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6