1 Reply Latest reply on Jun 16, 2015 12:50 PM by dwdong21

    what to do when program does not load anymore?

    dwdong21

      Program is not loading (blue spiral is continuous and program is not responding).  I was in the program and it froze up when I moved some photos from one photo to another on my PC.  It seemed to confuse LR6 so I ultimately had to force close my PC and reboot it.  The LR6 program will not open now.

        • 1. Re: what to do when program does not load anymore?
          dwdong21 Level 1

          SOLUTION employed:  I had to uninstall the program.  Reinstalling took an hour ONLY because of the help from technical support chat.  I got there by going on the "BUY NOW" for LR6 and using the Chat button there.  Otherwise there was no phone or email support that I could locate.

           

          I had to register for the Creative Cloud and then use the "Try Now" button for the 30 day free trial.  Downloading took about 40 minutes.  Then I went to the "Buy Now" button and licensed the product with the serial number from when I purchased the item.