1 2 3 Previous Next 112 Replies Latest reply on Jan 4, 2016 4:40 PM by pattyd64809259

    Photoshop cc 2015 crashes on startup

    TaberPhotography

      I updated my Photoshop and LR this morning, LR is fine but PS is crashing on startup, saying 'The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?' I have already trawled the forums, and tried a few suggestions (deleting the temp file in the autorecover file, Signing out of creative Cloud) but now at a total loss. Running a 2013 Retina MacBook.

       

      Any thoughts would be much appreciated.

        • 1. Re: Photoshop cc 2015 crashes on startup
          TaberPhotography Level 1

          Update... I have reinstalled CC 2014 from the 'earlier versions' section and 2014 is running perfectly, obviously a glitch with the 2015 software, install.

          • 2. Re: Photoshop cc 2015 crashes on startup
            Pete.Green Adobe Employee

            Hi TaberPhotography,

             

            Does it help if you clear the Photoshop CC 2015 preferences? blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issu es.html#Preferences

             

            Regards

            Pete

            • 3. Re: Photoshop cc 2015 crashes on startup
              mmlux

              I have exactly the same issue. The LR launch and works as it should. The CC2015 crashes at startup (Windows 7 SP1, 64-bits)

              I will later on try the solution proposed by Pete Green if not bye bye 2015 and welcome again 2014

              • 4. Re: Photoshop cc 2015 crashes on startup
                Amr Essam Level 1

                Thanks Peter but it didn't work.

                • 5. Re: Photoshop cc 2015 crashes on startup
                  caleuanhopkins

                  Got the same issue on a Windows 7 machine. starts up and crashes, does the same for InDesign 2015 too. Have cleared preferences and settings for PS CC 2015 but no help either. Have seen similar errors codes for issues with graphic cards but Windows event debugger says it's Photoshop.exe that's causing the fault, not a .dll file.

                  • 6. Re: Photoshop cc 2015 crashes on startup
                    Pete.Green Adobe Employee

                    Hey folks,

                     

                    Sorry about the PS crashes!

                    For the windows crashers -- Can you head to the Windows Event viewer and paste the crash details here?

                     

                    Regards,

                    Pete

                    • 7. Re: Photoshop cc 2015 crashes on startup
                      LongTimeMemories Level 1

                      Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                      Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                      Exception code: 0xc0000005

                      Fault offset: 0x000000000385514d

                      Faulting process id: 0x4270

                      Faulting application start time: 0x01d0a93d88fdcdef

                      Faulting application path: F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe

                      Faulting module path: F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe

                      Report Id: c725b4c6-1530-11e5-8f4f-d050995ccf12

                      • 8. Re: Photoshop cc 2015 crashes on startup
                        LongTimeMemories Level 1

                        Here is another one if you like.

                        Log Name:  Application
                        Source:    Application Error
                        Date:      6/17/2015 3:36:59 PM
                        Event ID:  1000

                        Task Category: (100)

                        Level:     Error
                        Keywords:  Classic
                        User:      N/A
                        Computer:  TheBeast

                        Description:

                        Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                        Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                        Exception code: 0xc0000005

                        Fault offset: 0x000000000385514d

                        Faulting process id: 0x44d0

                        Faulting application start time: 0x01d0a93d5b3b9288

                        Faulting application path: F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe

                        Faulting module path: F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe

                        Report Id: 99648ad4-1530-11e5-8f4f-d050995ccf12

                        Event Xml:

                        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                          <System>

                        <Provider Name="Application Error" />
                        <EventID Qualifiers="0">1000</EventID>
                        <Level>2</Level>
                        <Task>100</Task>
                        <Keywords>0x80000000000000</Keywords>
                        <TimeCreated SystemTime="2015-06-17T20:36:59.000000000Z" />
                        <EventRecordID>10077</EventRecordID>
                        <Channel>Application</Channel>
                        <Computer>TheBeast</Computer>
                        <Security />

                          </System>

                          <EventData>

                        <Data>Photoshop.exe</Data>
                        <Data>16.0.0.88</Data>
                        <Data>55681d39</Data>
                        <Data>Photoshop.exe</Data>
                        <Data>16.0.0.88</Data>
                        <Data>55681d39</Data>
                        <Data>c0000005</Data>
                        <Data>000000000385514d</Data>
                        <Data>44d0</Data>
                        <Data>01d0a93d5b3b9288</Data>
                        <Data>F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>
                        <Data>F:\adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>
                        <Data>99648ad4-1530-11e5-8f4f-d050995ccf12</Data>

                          </EventData>

                        </Event>

                         

                         

                        Hopefully this gets resolved soon, I have been putting off work due to this issue and it's getting built up.

                        • 9. Re: Photoshop cc 2015 crashes on startup
                          Pete.Green Adobe Employee

                          Thanks for the crash reports. Nothing truly specific to note with that data at this point.

                          Can some of you ensure that your video card driver is up to date with the latest driver from the GPU manufacturer's website? (not windows update)

                           

                          Regards,

                          Pete

                          • 10. Re: Photoshop cc 2015 crashes on startup
                            Ed_Engberg Level 1

                            My install of Photoshop 2015 fails and says it cannot start because ONCore9.dll is missing. I have reinstalled twice without correcting the problem.

                            It did start normally for first start but cannot start thereafter.

                            • 11. Re: Photoshop cc 2015 crashes on startup
                              ikre8

                              I want to revert back to Photoshop 2014 because 2015 has well too many bugs, crashes on startup and other issues. I go to Creative Cloud > previous versions but Photoshop is the only one not listed. Anyone know why that is or how to get Photoshop cc2014 to show in previous versions?

                              • 12. Re: Photoshop cc 2015 crashes on startup
                                Pete.Green Adobe Employee

                                Hi Ed,

                                 

                                Sorry about the crash, sounds like maybe it's a plug-in that is causing the crash.

                                Do you crash if you start Photoshop while holding the Shift key down (This disables third party plug-ins on startup)

                                 

                                This post should help: 2015 release of Photoshop CC: FAQ

                                Regards

                                Pete

                                • 13. Re: Photoshop cc 2015 crashes on startup
                                  Pete.Green Adobe Employee

                                  Hi ikre8,

                                   

                                  See this blog post which shows how to install previous versions: How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

                                   

                                  Regards,

                                  Pete

                                  • 14. Re: Photoshop cc 2015 crashes on startup
                                    Level 7

                                    Reinstall your onOne plugins to fix the onCore DLL being missing.

                                    Reinstalling Photoshop won't do anything to help your third party plugin errors.

                                    • 15. Re: Photoshop cc 2015 crashes on startup
                                      ikre8 Level 1

                                      Ahh thank you! It's buried in there a bit, found it.

                                      • 16. Re: Photoshop cc 2015 crashes on startup
                                        Ed_Engberg Level 1

                                        Yes, it was a plugin and using the shift key at PS startup did not help. It turns out to be a plugin installed by Piccure+. Removing it from the Plugin folder restored startup to normal. I did have to reinstall all my Topaz plugins to get them to be available in PS.

                                        • 17. Re: Photoshop cc 2015 crashes on startup
                                          LongTimeMemories Level 1

                                          Yes, my GPU is up to date. Here is the pertinent information.

                                          System Information

                                          ------------------

                                          Time of this report: 6/17/2015, 21:17:32

                                                 Machine name: THEBEAST

                                             Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

                                                     Language: English (Regional Setting: English)

                                          System Manufacturer: To Be Filled By O.E.M.

                                                 System Model: To Be Filled By O.E.M.

                                                         BIOS: BIOS Date: 05/26/15 16:04:40 Ver: 04.06.05

                                                    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

                                                       Memory: 16384MB RAM

                                          Available OS Memory: 16332MB RAM

                                                    Page File: 6009MB used, 26651MB available

                                                  Windows Dir: C:\Windows

                                              DirectX Version: DirectX 11

                                          DX Setup Parameters: Not found

                                             User DPI Setting: Using System DPI

                                          System DPI Setting: 96 DPI (100 percent)

                                              DWM DPI Scaling: Disabled

                                               DxDiag Version: 6.01.7601.17514 32bit Unicode

                                           

                                          ------------

                                          DxDiag Notes

                                          ------------

                                                Display Tab 1: No problems found.

                                                  Sound Tab 1: No problems found.

                                                  Sound Tab 2: No problems found.

                                                  Sound Tab 3: No problems found.

                                                    Input Tab: No problems found.

                                           

                                          --------------------

                                          DirectX Debug Levels

                                          --------------------

                                          Direct3D:    0/4 (retail)

                                          DirectDraw:  0/4 (retail)

                                          DirectInput: 0/5 (retail)

                                          DirectMusic: 0/5 (retail)

                                          DirectPlay:  0/9 (retail)

                                          DirectSound: 0/5 (retail)

                                          DirectShow:  0/6 (retail)

                                           

                                          ---------------

                                          Display Devices

                                          ---------------

                                                    Card name: NVIDIA GeForce GTX 780 Ti

                                                 Manufacturer: NVIDIA

                                                    Chip type: GeForce GTX 780 Ti

                                                     DAC type: Integrated RAMDAC

                                                   Device Key: Enum\PCI\VEN_10DE&DEV_100A&SUBSYS_38883842&REV_A1

                                               Display Memory: 4095 MB

                                             Dedicated Memory: 3013 MB

                                                Shared Memory: 1082 MB

                                                 Current Mode: 3840 x 2160 (32 bit) (60Hz)

                                                 Monitor Name: Generic PnP Monitor

                                                Monitor Model: U28D590

                                                   Monitor Id: SAM0B80

                                                  Native Mode: 3840 x 2160(p) (59.997Hz)

                                                  Output Type: Displayport External

                                                  Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                                          Driver File Version: 9.18.0013.5306 (English)

                                               Driver Version: 9.18.13.5306

                                                  DDI Version: 11

                                                 Driver Model: WDDM 1.1

                                            Driver Attributes: Final Retail

                                             Driver Date/Size: 5/28/2015 02:04:11, 15864064 bytes

                                                  WHQL Logo'd: Yes

                                              WHQL Date Stamp:

                                            Device Identifier: {D7B71E3E-534A-11CF-484F-85181CC2C435}

                                                    Vendor ID: 0x10DE

                                                    Device ID: 0x100A

                                                    SubSys ID: 0x38883842

                                                  Revision ID: 0x00A1

                                          Driver Strong Name: oem37.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section032:9.18.13.5306:pci\ven_10de&dev_100a

                                               Rank Of Driver: 00E02001

                                                  Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                                          • 18. Re: Photoshop cc 2015 crashes on startup
                                            caleuanhopkins Level 1

                                            Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                                            Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                                            Exception code: 0xc0000005

                                            Fault offset: 0x000000000385514d

                                            Faulting process id: 0x1750

                                            Faulting application start time: 0x01d0a8cc25f127cc

                                            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                            Report Id: 67eb8302-14bf-11e5-9922-f8b156a4af22

                                            • 19. Re: Photoshop cc 2015 crashes on startup
                                              mmlux Level 1

                                              almost identical in my case (in French but the messages are the same)

                                               

                                              Nom de l’application défaillante Photoshop.exe, version : 16.0.0.88, horodatage : 0x55681d39

                                              Nom du module défaillant : Photoshop.exe, version : 16.0.0.88, horodatage : 0x55681d39

                                              Code d’exception : 0xc0000005

                                              Décalage d’erreur : 0x000000000385514d

                                              ID du processus défaillant : 0x2590

                                              Heure de début de l’application défaillante : 0x01d0a9f1362c638f

                                              Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                              Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                              ID de rapport : 77cc1906-15e4-11e5-80b6-14dae955edcf

                                              • 20. Re: Photoshop cc 2015 crashes on startup
                                                mmlux Level 1

                                                and in order to make it clear I have the Windows 7 SP1 64-bit version and:

                                                 

                                                1. cleared the settings,

                                                2. made multiple log-ins and log-outs of CC

                                                3. reinstalled 4 times the Photoshop also with the option of the clear install without settings

                                                4. my drivers are the most recent ones

                                                5. nothing new except CC 2015 has been recently installed

                                                6. I did all the Windows Updates

                                                • 21. Re: Photoshop cc 2015 crashes on startup
                                                  Ed_Engberg Level 1

                                                  I suggest the following which worked for me.

                                                  Open the Photoshop program folder and open the Plugins folder. Move all the plugins to a separate empty folder on your desktop. Be sure there are no files in the Plugins folder

                                                  Next restart Photoshop 2015. If it opens correctly replace the plugins, one by one, into the Photoshop Plugins folder and restart Photoshop 2015 after each individual replacement. When Photoshop 2015 stops starting correctly you have found the offending plugin(s).

                                                  After doing the above I found two plugins that caused my problem. Downloading updates for the offending programs that were created to solve Photoshop 2015 plugin problems and installing them solved the issues for me so I can use those plugins again.

                                                  • 22. Re: Photoshop cc 2015 crashes on startup
                                                    mmlux Level 1

                                                    Thank you Ed ... especially for you i did it again ... No it doesn't work ! That is why I wrote about the clean install

                                                    • 23. Re: Photoshop cc 2015 crashes on startup
                                                      mmlux Level 1

                                                      Hello Pete Green,

                                                       

                                                      Any information if Adobe is looking for a solution?

                                                      When I look at the different log files in Windows in temp folder I get some logs called:

                                                       

                                                      1.      AdobeIPCBroker with some errors information:

                                                      ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Le canal de communication est sur le point d’être fermé.>

                                                      race:    1 0X012202AE

                                                        2 0X0121A77D

                                                        3 0X0121A8DC

                                                        4 0X01217D75

                                                        5 0X0122089C

                                                        6 0X0121EECD

                                                        7 0X0121E460

                                                        8 0X0121746B

                                                        9 0X01223717

                                                        10 0X0122383F

                                                        11 0X76B7337A

                                                        12 0X777892E2

                                                        13 0X777892B5

                                                       

                                                      2.     Report.wer - numerous files created by the Windows system after the photoshop.exe crash. AppCrash_Photoshop.exe_

                                                      I would be happy to send to someone who is looking for a solution for the problem but ... is there anybody ?

                                                       

                                                      ...     

                                                      • 24. Re: Photoshop cc 2015 crashes on startup
                                                        Pete.Green Adobe Employee

                                                        We are still looking into this one, and do appreciate the logs and data provided so far.

                                                         

                                                        We've created a document on this that I would be curious if any of the steps help out?

                                                        Photoshop Help | Photoshop CC 2015 crashes on Launch or Exit (Windows Only)

                                                         

                                                        Please let us know how you get on!

                                                        Regards

                                                        • 25. Re: Photoshop cc 2015 crashes on startup
                                                          Angstrom Level 1

                                                          Well I tried all that, and the only thing that worked was creating a new user account.  I tried booting into safe mode, and only when launching it then gave this error:

                                                          Capture.PNG

                                                          Tried everything else including updating AMD and Nvidia drivers, enabling/disabling SLI, safe mode, running as admin, removing sniffer.exe, adding sniffer.exe and photoshop.exe to AMD and Nvidia's control panels, and reinstalling photoshop. Looks like if the user account is the issue, I'm just going to have to use Photoshop 2014 until Windows 10 comes out because I'm not going to go through the hassle of re-creating the user account if I don't have any other problems with it.

                                                          • 26. Re: Photoshop cc 2015 crashes on startup
                                                            mmlux Level 1

                                                            The only solution that looks like a working one is creating a new user account... but then moving all settings of all softwares

                                                            • 27. Re: Photoshop cc 2015 crashes on startup
                                                              Angstrom Level 1

                                                              Yea it's ridiculous. I have a hard time believing my user profile is corrupted if photoshop 2015 is literally the only program I've ever had an issue with. Here's my dxdiag for anyone that might be able to use it: http://pastebin.com/MFBbcyp9

                                                               

                                                              It always stops at "Reading Color Settings", and it starts to dump crashes when doing stuff having to do with color profiles and stuff.

                                                               

                                                              Here's the process monitor log when launching it: http://puu.sh/ixggR/005d892bf0.PML

                                                               

                                                              Here's the windbg analysis of the crash: http://pastebin.com/2GWnbmG5

                                                               

                                                              Pete.Green

                                                              • 28. Re: Photoshop cc 2015 crashes on startup
                                                                dankad72925502

                                                                I'm having the same problem at start up. It originally worked when I first installed it a few days ago and has just stopped loading since yesterday. I tried re-installing but it hasn't helped. Here's a screenshot from Event Viewer.

                                                                 

                                                                Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                                                                Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

                                                                Exception code: 0xc0000005

                                                                Fault offset: 0x000000000385514d

                                                                Faulting process id: 0x1ff0

                                                                Faulting application start time: 0x01d0ac2e2eddd85a

                                                                Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                                                Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                                                Report Id: 7eb76e9e-1821-11e5-9760-001fd0ce7886

                                                                • 29. Re: Photoshop cc 2015 crashes on startup
                                                                  baqualinII Level 1

                                                                  I'm having the same problem, Photoshop CC 2015 was working fine until I came home last night and it crashed when I went to edit a file from Lightroom. The only thing that worked was to create a new user name in windows as described above. I uninstalled Photoshop and used the clean tool, then did the same with CC cloud desktop to no avail. I also can't find 2014 Photoshop CC on the cloud, it's not listed anywhere. I have wedding pictures to finish and don't want to create new settings and a new lightroom catalog on my SSD drive. If someone can help me get 2014 back I would really appreciate it! FYI, Photoshop CC 2015 is still working fine on my Laptop.... go figure??

                                                                  • 30. Re: Photoshop cc 2015 crashes on startup
                                                                    Ed_Engberg Level 1

                                                                    I can only tell you what worked for me and because your laptop works I feel you have the same problem.

                                                                    The crashing is due to PS add-ins that are not compatible with 2015CC. A simple diagnostic can help identify if this is the problem (as outlined in a previous post).

                                                                    1. Move all add-ins from the PS 2015 program folder to a separate clean folder on your desktop. Do this with PS closed.

                                                                    2. Restart PS 2015. If it starts without failing then you know that one of the add-ins is to blame. For me there were two add-ins that caused starting problems for PS 2015.

                                                                    3. If PS 2015 fails to start with ALL add-ins moved from the add-ins folder then you have another problem, so good luck.

                                                                    4. If PS 2015 starts properly with ALL add-ins moved from the add-ins folder you have found the problem and the next step is necessary.

                                                                    5. Move add-ins back to the PS 2015 add-ins folder ONE at a time and restart PS 2015 after each move. Do this until you find the one(s) that cause PS 2015 to fail to start.

                                                                    6. Contact the source of the problem add-in to see if they now have an update for their add-in for PS 2015.

                                                                    • 31. Re: Photoshop cc 2015 crashes on startup
                                                                      baqualinII Level 1

                                                                      Thanks for the reply! The only add in I'm using is the NIK collection, which I removed reinstalled Photoshop 2015 and still no success! I did find my installer for the 2014 build and it's working perfect, I think I'm going to stick with 2014 for a bit until I see a solution come in from Adobe or at least get the wedding shots done. FYI the NIK collection is working fine in Photoshop CC 2015 on my Laptop, crazy isn't it. Thanks again!

                                                                      • 32. Re: Photoshop cc 2015 crashes on startup
                                                                        Angstrom Level 1

                                                                        An interesting thing I've noticed is that if i launch Photoshop immediately after booting and while my desktop stuff is still loading, it gets further into launching before it crashes. Usually it gets to "initializing panels" then crashes, but once it even got as far as bringing up the main program interface then immediately stopped working. After a few seconds, it again stops at "Reading Color Settings". I wonder if something that launches at startup is interfering. I tried unplugging everything except the mouse, keyboard, and main monitor, but still the same behavior.

                                                                        • 33. Re: Photoshop cc 2015 crashes on startup
                                                                          mmlux Level 1

                                                                          I had a simmilar feeling. When starting after a "Safe Start" it blocked when trying to access th CC Libraries ... whatever ths really is

                                                                          • 34. Re: Photoshop cc 2015 crashes on startup
                                                                            vdrielc Level 1

                                                                            Experiencing the same issue. Started this morning.

                                                                             

                                                                            Version=1

                                                                            EventType=APPCRASH

                                                                            EventTime=130794528685709011

                                                                            ReportType=2

                                                                            Consent=1

                                                                            UploadTime=130794528687389011

                                                                            ReportIdentifier=8a821bf5-18e1-11e5-8070-50e5493c09e6

                                                                            IntegratorReportIdentifier=b921fbb6-bf71-4c6d-b04d-2b50525e88f5

                                                                            NsAppName=Photoshop.exe

                                                                            Response.BucketId=8b7d6c1b6ca23d615ac09ec254fe22dd

                                                                            Response.BucketTable=4

                                                                            Response.LegacyBucketId=120264955728

                                                                            Response.type=4

                                                                            Sig[0].Name=Application Name

                                                                            Sig[0].Value=Photoshop.exe

                                                                            Sig[1].Name=Application Version

                                                                            Sig[1].Value=16.0.0.88

                                                                            Sig[2].Name=Application Timestamp

                                                                            Sig[2].Value=55681d39

                                                                            Sig[3].Name=Fault Module Name

                                                                            Sig[3].Value=Photoshop.exe

                                                                            Sig[4].Name=Fault Module Version

                                                                            Sig[4].Value=16.0.0.88

                                                                            Sig[5].Name=Fault Module Timestamp

                                                                            Sig[5].Value=55681d39

                                                                            Sig[6].Name=Exception Code

                                                                            Sig[6].Value=c0000005

                                                                            Sig[7].Name=Exception Offset

                                                                            Sig[7].Value=000000000385514d

                                                                            DynamicSig[1].Name=OS Version

                                                                            DynamicSig[1].Value=10.0.10130.2.0.0.256.48

                                                                            DynamicSig[2].Name=Locale ID

                                                                            DynamicSig[2].Value=1033

                                                                            DynamicSig[22].Name=Additional Information 1

                                                                            DynamicSig[22].Value=d9f7

                                                                            DynamicSig[23].Name=Additional Information 2

                                                                            DynamicSig[23].Value=d9f7c4b749bdbc5daa0802daf8800d0f

                                                                            DynamicSig[24].Name=Additional Information 3

                                                                            DynamicSig[24].Value=e811

                                                                            DynamicSig[25].Name=Additional Information 4

                                                                            DynamicSig[25].Value=e811ad99a804f999e013148ad95a439a

                                                                            UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                                                            UI[3]=Adobe Photoshop CC 2015 has stopped working

                                                                            UI[4]=Windows can check online for a solution to the problem.

                                                                            UI[5]=Check online for a solution and close the program

                                                                            UI[6]=Check online for a solution later and close the program

                                                                            UI[7]=Close the program

                                                                            LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                                                            LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

                                                                            LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

                                                                            LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

                                                                            LoadedModule[4]=C:\WINDOWS\system32\WS2_32.dll

                                                                            LoadedModule[5]=C:\WINDOWS\system32\sechost.dll

                                                                            LoadedModule[6]=C:\WINDOWS\system32\RPCRT4.dll

                                                                            LoadedModule[7]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.101 30.0_none_043d3dc070626c47\gdiplus.dll

                                                                            LoadedModule[8]=C:\WINDOWS\system32\msvcrt.dll

                                                                            LoadedModule[9]=C:\WINDOWS\system32\combase.dll

                                                                            LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

                                                                            LoadedModule[11]=C:\WINDOWS\system32\NSI.dll

                                                                            LoadedModule[12]=C:\WINDOWS\SYSTEM32\mscms.dll

                                                                            LoadedModule[13]=C:\WINDOWS\system32\USER32.dll

                                                                            LoadedModule[14]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

                                                                            LoadedModule[15]=C:\WINDOWS\system32\GDI32.dll

                                                                            LoadedModule[16]=C:\WINDOWS\system32\ADVAPI32.dll

                                                                            LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

                                                                            LoadedModule[18]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdbePM.dll

                                                                            LoadedModule[19]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

                                                                            LoadedModule[20]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icucnv40.dll

                                                                            LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\adobe_caps.dll

                                                                            LoadedModule[22]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanControl.dll

                                                                            LoadedModule[23]=C:\WINDOWS\system32\SHELL32.dll

                                                                            LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\VulcanMessage5.dll

                                                                            LoadedModule[25]=C:\WINDOWS\system32\ole32.dll

                                                                            LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cg.dll

                                                                            LoadedModule[27]=C:\WINDOWS\system32\windows.storage.dll

                                                                            LoadedModule[28]=C:\WINDOWS\system32\OLEAUT32.dll

                                                                            LoadedModule[29]=C:\WINDOWS\system32\shlwapi.dll

                                                                            LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\cgGL.dll

                                                                            LoadedModule[31]=C:\WINDOWS\system32\kernel.appcore.dll

                                                                            LoadedModule[32]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ahclient.dll

                                                                            LoadedModule[33]=C:\WINDOWS\system32\shcore.dll

                                                                            LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\amtlib.dll

                                                                            LoadedModule[35]=C:\WINDOWS\system32\powrprof.dll

                                                                            LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXEDOMCore.dll

                                                                            LoadedModule[37]=C:\WINDOWS\system32\profapi.dll

                                                                            LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\MPS.dll

                                                                            LoadedModule[39]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PlugPlugOwl.dll

                                                                            LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbb.dll

                                                                            LoadedModule[41]=C:\WINDOWS\system32\SETUPAPI.dll

                                                                            LoadedModule[42]=C:\WINDOWS\system32\CFGMGR32.dll

                                                                            LoadedModule[43]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ExtendScript.dll

                                                                            LoadedModule[44]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ScCore.dll

                                                                            LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeOwl.dll

                                                                            LoadedModule[46]=C:\WINDOWS\system32\CRYPT32.dll

                                                                            LoadedModule[47]=C:\WINDOWS\system32\MSASN1.dll

                                                                            LoadedModule[48]=C:\WINDOWS\SYSTEM32\USERENV.dll

                                                                            LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\dnssd.dll

                                                                            LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeLinguistic.dll

                                                                            LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

                                                                            LoadedModule[52]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

                                                                            LoadedModule[53]=C:\WINDOWS\SYSTEM32\DDRAW.dll

                                                                            LoadedModule[54]=C:\WINDOWS\SYSTEM32\bcrypt.dll

                                                                            LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\icudt40.dll

                                                                            LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\libmmd.dll

                                                                            LoadedModule[57]=C:\WINDOWS\SYSTEM32\msi.dll

                                                                            LoadedModule[58]=C:\WINDOWS\SYSTEM32\WININET.dll

                                                                            LoadedModule[59]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

                                                                            LoadedModule[60]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

                                                                            LoadedModule[61]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

                                                                            LoadedModule[62]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AIDE.dll

                                                                            LoadedModule[63]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

                                                                            LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

                                                                            LoadedModule[65]=C:\WINDOWS\system32\IMM32.DLL

                                                                            LoadedModule[66]=C:\WINDOWS\system32\MSCTF.dll

                                                                            LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\tbbmalloc.dll

                                                                            LoadedModule[68]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

                                                                            LoadedModule[69]=C:\WINDOWS\system32\uxtheme.dll

                                                                            LoadedModule[70]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

                                                                            LoadedModule[71]=C:\WINDOWS\SYSTEM32\VERSION.dll

                                                                            LoadedModule[72]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

                                                                            LoadedModule[73]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.10130.5_none_8475d8205cca41e2\Comctl32.dll

                                                                            LoadedModule[74]=C:\WINDOWS\SYSTEM32\STI.DLL

                                                                            LoadedModule[75]=C:\WINDOWS\system32\clbcatq.dll

                                                                            LoadedModule[76]=C:\WINDOWS\SYSTEM32\cryptsp.dll

                                                                            LoadedModule[77]=C:\WINDOWS\system32\rsaenh.dll

                                                                            LoadedModule[78]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

                                                                            LoadedModule[79]=C:\WINDOWS\SYSTEM32\wiatrace.dll

                                                                            LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.dll

                                                                            LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSViews.dll

                                                                            LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PSArt.dll

                                                                            LoadedModule[83]=C:\WINDOWS\system32\dwmapi.dll

                                                                            LoadedModule[84]=C:\WINDOWS\system32\dataexchange.dll

                                                                            LoadedModule[85]=C:\WINDOWS\system32\d2d1.dll

                                                                            LoadedModule[86]=C:\WINDOWS\system32\dcomp.dll

                                                                            LoadedModule[87]=C:\WINDOWS\system32\d3d11.dll

                                                                            LoadedModule[88]=C:\WINDOWS\system32\dxgi.dll

                                                                            LoadedModule[89]=C:\WINDOWS\system32\twinapi.appcore.dll

                                                                            LoadedModule[90]=C:\WINDOWS\SYSTEM32\DWrite.dll

                                                                            LoadedModule[91]=C:\WINDOWS\system32\c_g18030.dll

                                                                            LoadedModule[92]=C:\WINDOWS\SYSTEM32\ntmarta.dll

                                                                            LoadedModule[93]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

                                                                            LoadedModule[94]=C:\WINDOWS\SYSTEM32\icm32.dll

                                                                            LoadedModule[95]=C:\WINDOWS\SYSTEM32\apphelp.dll

                                                                            LoadedModule[96]=C:\Windows\System32\dlnashext.dll

                                                                            LoadedModule[97]=C:\Windows\System32\PlayToDevice.dll

                                                                            LoadedModule[98]=C:\Windows\System32\DevDispItemProvider.dll

                                                                            LoadedModule[99]=C:\WINDOWS\System32\MMDevApi.dll

                                                                            LoadedModule[100]=C:\WINDOWS\System32\DEVOBJ.dll

                                                                            LoadedModule[101]=C:\WINDOWS\system32\wpdshext.dll

                                                                            LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\FastCore.8bx

                                                                            LoadedModule[103]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MMXCore.8bx

                                                                            LoadedModule[104]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\svml_dispmd.dll

                                                                            LoadedModule[105]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

                                                                            LoadedModule[106]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\PLUGIN.dll

                                                                            LoadedModule[107]=C:\WINDOWS\system32\wbem\wbemprox.dll

                                                                            LoadedModule[108]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

                                                                            LoadedModule[109]=C:\WINDOWS\system32\wbem\wbemsvc.dll

                                                                            LoadedModule[110]=C:\WINDOWS\system32\wbem\fastprox.dll

                                                                            LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\updaternotifications.dll

                                                                            LoadedModule[112]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

                                                                            LoadedModule[113]=C:\WINDOWS\SYSTEM32\wkscli.dll

                                                                            LoadedModule[114]=C:\WINDOWS\SYSTEM32\netutils.dll

                                                                            LoadedModule[115]=C:\WINDOWS\SYSTEM32\srvcli.dll

                                                                            LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AdobeXMP.dll

                                                                            LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\Dicom.8bi

                                                                            LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

                                                                            LoadedModule[119]=C:\Windows\System32\taskschd.dll

                                                                            LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\File Formats\PSDX.8bi

                                                                            LoadedModule[121]=C:\Windows\System32\SspiCli.dll

                                                                            LoadedModule[122]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

                                                                            LoadedModule[123]=C:\Windows\System32\XmlLite.dll

                                                                            LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIB.dll

                                                                            LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\BIBUtils.dll

                                                                            LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\ACE.dll

                                                                            LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AGM.dll

                                                                            LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\CoolType.dll

                                                                            LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2015\AXE8SharedExpat.dll

                                                                            State[0].Key=Transport.DoneStage1

                                                                            State[0].Value=1

                                                                            FriendlyEventName=Stopped working

                                                                            ConsentKey=APPCRASH

                                                                            AppName=Adobe Photoshop CC 2015

                                                                            AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

                                                                            NsPartner=windows

                                                                            NsGroup=windows8

                                                                            ApplicationIdentity=19EF12A939B92EEE625074C2BEABFB48

                                                                            • 35. Re: Photoshop cc 2015 crashes on startup
                                                                              caleuanhopkins Level 1

                                                                              Hi Pete,

                                                                               

                                                                              New accounts aren't really a solution as I'm experiencing this issue as part of an Adobe Cloud Team and so switching around/messing with user accounts isn't an effective method for us as not everything has the ability to create new accounts. This also doesn't working as a full solution as in team accounts, we have data tied to certain accounts, rather than the whole team having access to all the data (we all work under different departments so certain files and data are sealed off from each other).

                                                                               

                                                                              Turning off the graphics card isn't an option due to corporate account controls. We are running the NVIDEA Quadro 600, a decent bit of kit and not an unknown graphics card.

                                                                               

                                                                              My advice for anyone else on this forum: you can install the 2014 version on creative cloud. Look for the "Previous Versions" dropdown in the Creative Cloud panel. Had no issues running 2014 whilst 2015 is still installed.

                                                                              • 36. Re: Photoshop cc 2015 crashes on startup
                                                                                vdrielc Level 1

                                                                                I've done a little investigating myself, since Adobe isn't really coming to the party on fixing this.

                                                                                 

                                                                                So, in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfileCrash.jpg

                                                                                This is the file that appears to be responsible for my crash at least (and looking at the dump data, everyone is having the same issue). Renaming this file (or just deleting it) resolves the issue for me.

                                                                                 

                                                                                Crash-Fixed.jpg

                                                                                 

                                                                                I'm not sure what the significance of this file is, it just appears to contain a reference to Fonts that I have used. I'm also not sure if it is truly corrupt or if there is an issue with the latest version of Photoshop when loading a valid version of this file.

                                                                                 

                                                                                Either way, try renaming that and see if it works for you.

                                                                                 

                                                                                Thanks.

                                                                                • 37. Re: Photoshop cc 2015 crashes on startup
                                                                                  Angstrom Level 1

                                                                                  That worked for me, vdrielc! Crazy how one little file could crash the whole program. When launching Photoshop 2015, it creates a new librarylookupfile, so I compared the two in notepad++.  The old one just has a bunch of "NUL NUL NUL NUL" (not sure what they're supposed to be), but the new one has a line of actual readable information. The old one must have been corrupted or something. Nice detective skills!

                                                                                  • 39. Re: Photoshop cc 2015 crashes on startup
                                                                                    vdrielc Level 1

                                                                                    Glad I could help. It does recreate the file, and yes, the original is most definitely corrupted.

                                                                                    You didn't by any chance use Adobe Shape on an iPad before the issue started? (Or add any other content to the CC Library for that matter?)

                                                                                     

                                                                                    http://www.vandrielmedia.com/articles/photoshop-cc-2015-crash-on-startup-fixed

                                                                                     

                                                                                    Thanks

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