1 Reply Latest reply on Jun 16, 2015 12:21 PM by A.T. Romano

    Lost Serial Number

    matildap59576296

      Hi! I had to do a major cleanup on my computer, resulting in it being on basically factory settings. which resulted in My premiere elements 11 going into cyberspace. And I can't find my serial number now when I want to re-install it. Is there someone who knows what I should do in this situation??? I'd love some help

        • 1. Re: Lost Serial Number
          A.T. Romano Level 7

          matildap

           

          Your best hope is at the Adobe web site under your account's My Products. If the program got registered during the installation process, you should find your version named and the serial number included.

           

          See http://www.adobe.com

          Sign In with your Adobe ID and Password

          In the Search Field, type in My Products, and follow the path to My Products.

           

          Please let us know if that worked for you.

           

          What computer operating system is involved? Did you purchase from download from Adobe? This does not involved Premiere Elements 11 Editor from the Mac App Store??

           

          ATR