0 Replies Latest reply on Jun 17, 2015 2:35 AM by joshuabElsevier

    De-authorise iPad




      I am contacting from Elsevier.


      I have a customer who is using Adobe Digital Editions to read his previous purchases (E-books). However, he has already authorised 3 things (computer, iPad, etc)


      He has since bought a new iPad which he wants to authorise with the same account in order to view the products. Therefore:


      a) Does he de-authorise the other iPad to free up one "authorisation"? If so, how is this done?


      b) If the item cannot be de-authorised (broken or lost) how can it be de-authorised?


      I would appreciate a rapid response please.


      Kind regards,


      Josh Bayliss